Aerospace Customer Service Admin II

Crane Aerospace & Electronics; Burbank (CA); On-site; USD 77,000 - 100,000; Full time

Benefits offered by this job

Health care

Dental insurance

Vision insurance

Life insurance

Disability insurance

15 days paid time off

12 paid holidays per year

401k retirement plan

Education reimbursement

Job summary

Crane Aerospace & Electronics is seeking an Aerospace Customer Service Admin II for our on-site Burbank, CA location. You will support sales by handling administrative duties for assigned customers, including pre- and post-award activities, and coordinating with account managers and regulatory agencies.

The role requires 2–5 years of aerospace customer service experience, knowledge of export controls, and strong communication skills.

Qualifications

• High School Diploma required.
• Knowledge of Export Administration Regulations, ITAR compliance and related government procurement rules.
• Strong communication and problem-solving skills; ability to work with multiple internal teams.

Responsibilities

• Review and negotiate customer purchase orders for compliance with Crane policies and export/Government regulations.
• Enter PO requirements into ERP and provide order acknowledgements to customers.
• Interpret and enter data in ERP; monitor order status and respond to requests.
• Prepare timely responses to RFQs through internal coordination with pricing and delivery details.
• Support accounts receivable for past-due payments for assigned customers.
• Process warranty returns and ensure timely handling to meet customer needs.
• Maintain customer relationships by providing accurate shipment status and coordinating with sales managers.
• Manage customer portals for returns, debit/credit transactions, and action closure in portals.
• Assist demand planning with accurate customer forecasts in ERP.

Skills

ERP system

Customer service

Microsoft Office

Communication skills

Team collaboration

Export controls

Education

High School Diploma

Associate or bachelor’s degree

Tools

Oracle

Job description

Crane Aerospace and Electronics has an exciting opportunity for an Aerospace Customer Service Admin II at our Burbank, CA location.

This is an on-site position.

About Crane

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS). Every 1.2 seconds, product built at our Crane Aerospace & Electronics Burbank facility is stopping aircraft – delivering passengers and military personnel safely to their destination. Home to our Landing & Cabin Systems team, Crane A&E’s brake control systems and premium cabin actuation solutions are flying on tens of thousands of aircraft throughout the world. You’ll join a business with a long track record of engineering excellence, set in the wonderful town of Burbank filled with great community atmosphere, schools, weather and no shortage of entertainment. Start the next chapter of your career with Crane Aerospace & Electronics!

Job Summary

The Customer Service Administrator II is responsible for supporting sales success by performing administrative activities for assigned customers. This position is responsible for consulting with business managers/Customer Account Managers/Regional Sales Managers as required. This includes either pre-award or post-award activities. Assuring appropriate communication between the company, its customers and regulatory agencies. The Customer Service Administrator II acts as a customer liaison regarding quotes, purchases, order status, data entry, maintaining files, and warranty returns as applicable. This position carries direct responsibility for performing major assignments, partnering with a diverse array of internal departments that affect business operations to a significant degree.

Essential Functions

• Review and negotiate customer purchase orders for compliance to Crane policies and applicable export and/or Government regulations. Administer and manage purchase orders by flowing down essential requirements through the business to ensure these requirements are met in a cost-effective and timely manner. This includes managing internal coordination and flowing down of purchase order specifications, quality requirements, terms and conditions and applicable Government Federal Acquisition Regulations
• Interpret and enter purchase order requirements into ERP system and provide order acknowledgements to customers
• Understand Crane Business System tools such as key performance indicators and standard working order to participate in continuous improvement efforts
• Prepare timely responses to customer requests for quotes (RFQ) through internal coordination to convey pricing and delivery information back to the customer
• Support accounts receivables to address past due payment issues for assigned customer base
• Process warranty returns and ensure timely processing to support customer requirements
• Establish and grow relationships with our customer base by providing accurate and timely status of shipments through a variety of means such as daily / weekly telecoms, WebEx and face to face meetings. Coordinate with Customer Account Managers/Regional Sales Managers to resolve customer-related disputes.
• Administer Customer web-based portals as required to support the disposition of returned goods and associated transactions such as debit / credit administration, corrective action response and closure of open actions within portal. Conduct data entry and reporting within portal applications.
• Support demand management and Regional Sales Managers/Customer Account Managers to ensure accurate customer forecast is entered in ERP in order to drive material requirements and sales planning as applicable
• Ensure applicable export compliance requirements are adhered to
• Validate customer scorecards and contest any findings that are not in line with actual performance. This includes the comparison of customer and internal delivery data in order to ensure we are aligned with our customer’s scorecard rating as applicable. This includes working with internal operations to make recommendations to ensure a high customer on-time delivery performance
• Basic knowledge of Crane Business System tools such as key performance indicators, transactional process improvement, problem solving, and standard work in order to participate in continuous improvement efforts
• Able to provide excellent Customer Service through communication and problem solving to include but not limited to: quick response to Customer inquiries (calls and e-mails), using resources as required to ensure customer satisfaction
• Exhibit a general understanding of applicable business processes in order to train Customer Service administrators in elements of their essential functions. Continually review processes in order to identify deficiencies to support process improvement in order to elevate the performance of the team.
• Any other task assigned by supervisor or management

Non-Essential Functions

• Accurately manage internal databases or CRM tools as applicable
• Provide follow up and support to the Regional Sales Managers/business managers/customer account managers
• Coordinating with other internal functional teams in order to drive expedited/aircraft on ground (AOG) orders as applicable

Minimum Qualifications

Experience: 2-5 years of applicable Customer Service work experience in Aerospace manufacturing.

Knowledge: Understands concepts, practices, and procedures of business administration; Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems. Working knowledge of customer portals, Export Administration Regulations, Incoterms, and ITAR Compliance; Basic knowledge of FAR/DFAR, government procurement specifications, regulations, and compliance requirements; A general understanding of pricing principles, how to research invoices, payments, and debits; general understanding and application of industry principles, concepts, practices, and standards of the Customer Service field; business acumen with the ability to clearly recognize risk elements in business transactions.

Skills/Abilities: Ability to proficiently use an ERP system; Ability to follow department processes and work flow; Ability to work collaboratively with employees within department and across functions; Demonstrated ability to troubleshoot customer issues; Demonstrated ability to convey information and analysis clearly as needed to customers; Demonstrated outstanding organizational skills; Demonstrated ability to solve routine to moderately complex problems; Intermediate to advanced Microsoft Office skills (Word and Excel); Customer friendly and responsive with a view to providing customer satisfaction including supporting face-to-face meetings; Strong communication skills including phone and email.

Education/Certification: High School Diploma

Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

Preferred Qualifications

• Oracle Experience
• Associate or bachelor’s degree

Working Conditions

• Standard office environment
• Working conditions are normal for a manufacturing environment
• Manufacturing operations may require the use of safety equipment to include but not limited to: eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE
• May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust or fumes
• Requires work with small to medium size hand and power tools
• Occasional travel to customer and outside test lab facilities for technical interchange meetings, design reviews, product testing support, and to attend technical seminars
• May need to travel domestically and internationally (up to 10%)
• Standing: 10% *percentage is approximate and may vary depending on work task
• Sitting: 90% *percentage is approximate and may vary depending on work task
• Lifting (in pounds): up to 20 pounds
• Pushing (in pounds): up to 20 pounds
• Mental/Visual: use of computer, calculator, filing cabinets
• Workspace: cubicle/desk/lab

Top Benefits

As a team member at Crane Aerospace and Electronics, you’ll enjoy:

• Benefits: Health care, dental, vision, life and disability insurance starting the first day of the month.
• Time Off: 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year.
• 401k Retirement Plan: 401k plan with company match
• Education Reimbursement: eligible after 6 months of employment

You can see a list of our benefits at https://www.craneae.com/company/careers or visit our website at www.CraneAE.com for more information on our company and great opportunities.

We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.

In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.

#CAE

Salary Range

$76,525 - $99,770 USD Annual

Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs.

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.