Field Services Engineer- CNC

Zobility; San Jose (CA); On-site; USD 75,000 - 110,000; Full time

Job summary

Zobility is seeking a Service Engineer to install, maintain, and repair CNC machine tools at customer sites and by telephone. You will train Customer's Service Engineers on new product lines and document technical information for ongoing support.

The role requires reading mechanical drawings and electrical schematics, with travel across multiple states up to 50% and strong communication with customers. A technical degree is preferred and MS Office proficiency is expected.

Qualifications

• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with Client SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a plus.
• Good verbal and written communication skills with exceptional customer service orientation.
• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.

Responsibilities

• Machine installation, maintenance, and repairs.
• Provide assistance and training to Customer's Service Engineers on the installation and maintenance of newer product lines.
• Creating and updating documentation of technical information.
• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service.
• Demonstrating a willingness to help others and be a team member; often working together with Customer's Service Engineers.
• Establish and build exemplary communication and customer service relationships with customers.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
• Other duties as assigned.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Customer service

Communication skills

Travel readiness

Education

Bachelor's or Associate degree in technical field

Tools

MS Word

Excel

Outlook

Job description

• Service Engineers are expected to provide customers with maintenance and repair assistance of Client CNC machine tools on location or by telephone.

Responsibilities:

• Machine installation, maintenance, and repairs.
• Provide assistance and training to Customer's Service Engineers on the installation and maintenance of newer product lines.
• Creating and updating documentation of technical information.
• Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
• Demonstrating a willingness to help others and be a team member; often working together with Customer's Service Engineers.
• Establish and build exemplary communication and customer service relationships with customers.
• Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
• Other duties as assigned.

Requirements:

• 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
• Experience working with Client SEIKI machines, Fanuc, Mitsubishi, and/or Siemens and controls are a plus.
• Good verbal and written communication skills with exceptional customer service orientation.
• Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
• Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
• Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
• Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
• Minimum of 50% travel in multi-state region; drive or fly depending on distance. Employee is expected to work at the Technical Center when not visiting customers .

Education:

• Bachelors or Associates Degree in technical related field of study preferred.