Field Services Engineer

Voith GmbH Group; United States; Remote; USD 75,000 - 95,000; Full time

Job summary

A leading company in technology is seeking a Field Service Expert I for remote work in the US. The expert will be responsible for optimizing paper machines, ensuring smooth operations through troubleshooting and technical support, and must have extensive experience in the papermaking industry.

Benefits

Flexible Work/Life Balance

401K with generous company match

Competitive Compensation and Benefits Package

Qualifications

• At least 5 years’ experience in the papermaking industry.
• Strong mechanical and process aptitude.
• Ability to travel up to 60% to customer sites.

Responsibilities

• Troubleshooting and optimization of paper machine equipment.
• Commissioning and start-up of paper machines.
• Providing engineering support and documentation.

Skills

Troubleshooting

Problem Solving

Mechanical Aptitude

Technical Drawing Interpretation

P&ID Interpretation

Tools

SAP

Windows Programs

Job description

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 22,000 employees, sales of € 5,5 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Voith Paper is hiring for:

Field Service Expert I, Process
Remote, US

Reasons you’ll love working here:

• Flexibility with Work/Life Balance
• Competitive Compensation and Benefits Package
• 401K with generous company match

Summary:

The Field Service Expert is responsible for start-up, commissioning, and optimization of Voith supplied paper machines. In this position you will also review and audit existing paper machine systems like headboxes, forming, pressing etc. for capacity, quality or yield bottlenecks. A good knowledge of the design, operation and maintenance of paper machine equipment is required in this position.

Responsibilities :

• Troubleshooting and optimization of paper machine equipment or rebuilds.
• Commissioning, start-up, and optimization of paper machines and stock prep rebuilds and new lines.
• Develop and maintain start-up and commissioning checklists for your assigned projects.
• Determine how to improve operations and/or to resolve problems by utilizing Voith's papermaking machinery.
• Support and promote Voith parts and repair service for paper machines and stock preparation equipment.
• Make technical presentations and provide technical training to customers.
• Provide engineering support; troubleshoot; lead projects and technological discussions.
• Provide a safe work environment in the field, to heighten safety awareness among all personnel.
• Take responsibility for documentation of all appropriate communication, customer and employee interaction and correspondence.
• Occasional supervision of contractors or customer millwrights
• Perform other duties as assigned.

Requirements :

• At least 5 years’ experience in the papermaking industry as paper machine or stock preparation superintendent, paper machine or stock preparation process engineer or closely related occupation
• Ability to prioritize and organize multiple tasks.
• Good troubleshooting/problem solving skills.
• Ability to make things happen and get results.
• Ability to travel up to 60% to customer sites, occasional international travel will be required (mainly Canada and Mexico).
• Strong mechanical and process aptitude.
• Strong technical drawing and P&ID interpretation.
• Remote support by video and phone tools.
• Proficient in Windows based programs such as Word, Excel, Power Point, and Outlook.
• Basic SAP skills to review drawings and part information (training on SAP will be provided)

Physical Requirements:

Employees in this position are regularly required to walk, stand, and use hands to finger, handle or feel. They are frequently required to reach with hands and arms. They are occasionally required to sit, stoop, kneel, crouch, or crawl and talk or hear and regularly required to lift 10 pounds and occasionally required to lift up to 25 pounds. Safety glasses, hearing protection and other PPE are required in designated areas.

Don’t meet every single requirement but think you would be a good fit for our team? We encourage you to apply – your unique skills may be just what we need for this or other roles!

Voith US Inc. is an EEO/AA/VEVRAA compliant Federal Contractor and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or any other classification protected by federal, state, or local law.We welcome everyone to apply, especially those individuals who are underrepresented in the industry including people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), Veterans, people of any age or family status. We embrace the competitive advantage that diversity brings and we strive to create a working environment that is inclusive of thought and talent.