Field Services Engineer

Darwin Chambers Company; St. Louis (MO); On-site; USD 52,000 - 72,000; Full time

Job summary

Darwin Chambers Company is seeking a Field Service Engineer I based in the greater St. Louis area to perform repairs, calibrations, and preventive maintenance on stability chambers across the United States. You will build customer relationships and document service activity.

Responsibilities include field service visits, work order documentation, and post-install training for customers. Travel up to five days weekly, with weekend as needed; strong mechanical/electrical aptitude is required.

Qualifications

• Associate degree, Vocational or Career Diploma, Certificate of Completion to relevant courses or equivalent relevant experience of 1-2 years
• Specialized training in: Refrigeration and/or Electronic Technology nice to have, but on the job training available
• EPA 608 universal certification (can be obtained on the job)

Responsibilities

• Travels the contiguous United States up to 5 days a week, weekends as needed
• Repairs, calibrations and preventative maintenance of stability chambers
• Develops customer relations to increase future sales under supervision
• Completes service reports and related documentation using Salesforce and Microsoft 365
• Maintains cleanliness of worksite during service
• Occasionally assists in quality control under management direction
• Provides customer training after reach-in installations

Skills

Communication

Hand tools

Electrical knowledge

HVAC

Refrigeration

Education

Associate degree or relevant certificate

Tools

Salesforce

Microsoft 365

Job description

Company Description

Darwin Chambers Company, founded in 2003, designs, manufactures, and installs advanced controlled environmental chambers for clients across the United States and worldwide. As an independently owned small business, the company provides both stock and custom chambers with precise control of temperature, humidity, gas, and lighting for diverse applications. Darwin Chambers is affiliated with the U.S. Green Building Council, Energy Star, and the United Nations Global Compact, reflecting its commitment to sustainability and social responsibility. Headquartered in the greater St. Louis, MO area with multiple local facilities, the company focuses on timely service, expert technical support, and long-term customer relationships. Its mission is to lead the industry through a skilled workforce that delivers innovative, high-quality environments and related services.

• Role Description The Field Service Engineer I executes repairs, performs Calibrations and Preventative Maintenance of stability chambers, and develops customer relations to increase future sales under the supervision of the Director of Service Operations

Major Areas of Responsibility:

• Travels the contiguous United States up to 5 days a week. Some weekends as needed, independently and/or with a team member.
• General understanding of functionality of all chambers.
• Troubleshoots existing products for electrical and/or mechanical failures yielding a solution to the client.
• Execute Calibrations and Preventive Maintenance in the field per Darwin’s SOPs.
• Completes Service reports and related documentation using the companies resources (salesforce, Microsoft 365)
• Maintains cleanliness of worksite while servicing stability chambers.
• Assists in Quality Control if needed under the direction of the QC and Service Managers.
• Communicates daily with the Director of Service Operations, and team as needed.
• Completes expense reports on time.
• Perform reach-in installations and provide customers with formal training.

Job Requirements

• Demonstrated ability to: Communicate effectively with other employees, and managers. Use of hand tools.
• Compressor, condenser, HVAC, and refrigerant experience a plus.
• knowledge and experience in: electrical assemblies, mechanical components and electronics.

Education and Experience

• Associate degree, Vocational or Career Diploma, Certificate of Completion to relevant courses or equivalent relevant experience of 1-2 years
• Specialized training in: Refrigeration and/or Electronic Technology nice to have, but on the job training available
• Other requirements: Personal Credit Card, Drivers License Class E (can be obtained on the job), Personal vehicle insurance, Clean Driving record. EPA 608 universal certification. (can be obtained on the job)

Physical Demands

While performing the responsibilities of the job, the employee is required to communicate and hear. The employee is required to sit and use their hands and fingers, to handle or feel. The employee is often required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee is often required to lift 75 pounds (or more) without cooperation from others.Vision abilities required by this job include close vision.

While performing the duties of this job, the employee is often exposed to moving mechanical parts, outside temperatures, and vehicles. The noise level in the work environment is usually moderate.