Field Services Engineer

Kensington Additive; Milwaukee (WI); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

401(k)

Medical insurance

Job summary

A leading company in Milwaukee seeks a skilled Field Service Technician to ensure CNC technology performs at its best. You'll handle installations, diagnostics, and maintenance while providing top-notch customer service and support. This role requires technical precision and a collaborative mindset to empower manufacturers effectively.

Qualifications

• Minimum of 2 years of experience servicing and repairing CNC equipment.

Responsibilities

• Diagnose and resolve technical issues on CNC machine tools.
• Lead machine installations and tooling setups.
• Deliver scheduled preventative maintenance and repairs.

Skills

Communication

Problem Solving

Education

Associate degree in CNC machine tool technology

Job description

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This range is provided by Kensington Additive. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $90,000.00/yr

Direct message the job poster from Kensington Additive

Job Title: Field Service Technician – CNC Machinery

Compensation: Up to $90,000

We’re looking for a skilled, solutions-driven Field Service Technician to join our client's team in Milwaukee. In this pivotal role, you won’t just fix machines—you’ll empower manufacturers by ensuring their CNC technology performs at its highest level. From installation to diagnostics, you’ll be the face of their service excellence, bringing technical precision and a passion for problem-solving directly to their customers.

What You’ll Do:

• Serve as a trusted expert by diagnosing and resolving technical issues on CNC machine tools with speed and precision.
• Lead machine installations and tooling setups, ensuring optimal performance from day one.
• Deliver scheduled preventative maintenance and repairs with a focus on quality, safety, and minimal downtime.
• Guide and train both customers and internal teams on equipment best practices, building confidence and trust.
• Maintain accurate, timely documentation of service calls, using our service software platform.
• Communicate proactively with customers, providing status updates, clear instructions, and follow-up support.
• Collaborate across teams to improve service processes and contribute to continuous improvement initiatives.
• Protect and maintain company tools, equipment, and resources with care and accountability.
• Stay ahead of the curve with ongoing training, certifications, and independent study to grow your technical edge.

What You Bring:

• Associate degree or relevant certification in CNC machine tool technology or related field.
• Minimum of 2 years of experience servicing and repairing CNC equipment.
• A valid driver’s license and clean driving record; personal vehicle may be required until a company vehicle is assigned.
• Excellent communication and customer service skills; able to represent the company professionally.
• A collaborative mindset and the ability to work seamlessly with internal and external teams.
• Flexibility to travel—including international assignments—and work outside regular hours when needed.
• Ability to obtain and maintain a valid passport and major credit card for travel-related expenses.

Click apply or speak to James Field for the full details at [e-mail]

Seniority level

• Associate

Employment type

• Full-time

Job function

• Engineering and Customer Service

Industries

• Machinery Manufacturing

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Inferred from the description for this job

401(k)

Medical insurance

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