CT/MRI/PET-CT Field Service Engineer

MXR Imaging, Inc.; Wilmington (DE); On-site; USD 60,000 - 80,000; Full time

Job summary

A medical imaging services company is seeking a Field Service Engineer to travel and provide support for CT/MRI/PET-CT equipment. Responsibilities include maintenance, installations, and ensuring customer satisfaction. Candidates should have a High School Diploma and experience with medical imaging equipment. The role requires a valid US driver's license and is expected to involve travel throughout the United States. A proactive attitude and excellent communication skills are essential for success.

Qualifications

• Extensive background in servicing Medical Imaging equipment.
• Willingness to be on call including weekends.
• Valid U.S. driver’s license required.

Responsibilities

• Provide on-demand phone and on-site support as required.
• Plan and execute maintenance activities.
• Maintain customer relationships and clarify technical issues.

Skills

Strong communication skills

Problem-solving skills

Experience in servicing Medical Imaging equipment

Education

High School Diploma

Associate Degree in Electrical Engineering or equivalent experience

Job description

Position Summary

CT/MRI/PET-CT Field Service Engineers will travel and execute all required service requests, including repairs, planned maintenance, equipment de-installations and installations. Must have the ability to troubleshoot and accurately resolve technical issues with the use of laptop and other equipment. Must be familiar with CT/MRI/PET-CT medical equipment. OEM or third party training/experience preferred.

Essential Duties and Responsibilities

• Provide on-demand phone and on-site support as required.
• Plan, schedule, and execute all required planned maintenance (PM) activities.
• Accurately and promptly submit required paperwork to accounting/operations.
• Promote positive customer relationships, including non-service call visits and meetings.
• Promptly return and document all material not used in the field to MXR Imaging facilities.
• Work with sales and operations on all customer‑specific site and technical issues.
• Clarify customer requirements and technical issues with customers and sales force.
• Professionally, safely, and accurately perform on‑site system installations and de‑installations.
• Assist in site planning and sales consultations as needed.
• Maintain inventory integrity through proper handling, inspection, and warehousing.
• Support company‑wide initiatives, policies, and procedures, including Quality Management System maintenance.
• Duties and responsibilities are subject to modification to fit the needs of the business as deemed appropriate by executive management.

Education, Experience, and Qualifications

• High School Diploma.
• Extensive background in servicing Medical Imaging equipment.
• Willing to be on call, including weekends and holidays.
• Valid U.S. driver’s license.
• Associate Degree in Electrical Engineering or military training in electronics, certified electrical training, or equivalent experience on electronic equipment (preferred).

Travel

• Must be willing to travel within the United States.

Competencies

• Excellent verbal and written communication skills.
• Strong interpersonal communication skills; experience in effectively communicating key data.
• Keen analytic, organizational, and problem‑solving skills, allowing for strategic data interpretation.
• Integrity, credibility, and unwavering commitment.
• Proactive, hands‑on strategic thinker who is a team player with a positive and supportive attitude.
• Customer satisfaction focus and maintaining excellent customer relations.

Physical Demands

• Use hands to finger, handle, or feel; stand, walk, sit, reach with hands and arms; talk or hear.
• Occasionally lift or move up to 25 lbs., occasionally climb, balance, stoop, kneel, and crouch.
• Vision requirements: close, distance, color, peripheral, depth perception, adjust focus.

Training Requirements

• ESD Training (ESA and EF).
• Cold Stress Training.
• HIPAA.
• Heat Stress Training.
• Departmental Procedures as required to the role.
• Quality Key Process Indicators and Policy, Good Documentation Practices.
• Safety awareness initiatives and protocols.
• Software utilization.