Field Services Engineer

ClassOne Technology; Kalispell (MT); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Continued technical training

Domestic and international travel-opps

Job summary

ClassOne Technology, Inc. is seeking a Field Service Engineer to install, maintain, troubleshoot, repair, and support our semiconductor processing equipment at customer facilities worldwide.

You will work closely with Engineering, Technical Support, Manufacturing, Product Management, Quality, and Sales to ensure customer satisfaction, rapid issue resolution, and ongoing product improvements through hands-on service, training, and detailed reporting.

Qualifications

• Four or more years of field service experience with semiconductor manufacturing equipment or similar highly automated industrial equipment.
• Strong electrical, mechanical, pneumatic, and software troubleshooting skills.
• Excellent analytical and problem-solving abilities.
• Strong written and verbal communication skills.
• Willingness to travel domestically and internationally up to 80%.

Responsibilities

• Install, commission, and qualify ClassOne Technology equipment at customer facilities.
• Perform preventive maintenance, repairs, upgrades, and retrofits on installed equipment.
• Diagnose and troubleshoot electrical, mechanical, pneumatic, fluid handling, software, and process-related issues.
• Support FAT, SAT, equipment startup, and customer acceptance activities.
• Travel to domestic and international customer sites to support installations and warranty service.

Skills

Field service experience

Electrical troubleshooting

Mechanical troubleshooting

Software troubleshooting

Strong communication skills

Travel readiness

Tools

Electrical schematics reading

P&ID documentation

PLC knowledge

Automation systems knowledge

Job description

About Us:ClassOne Technology is a leading semiconductor equipment manufacturing company known for our commitment to innovation and customer satisfaction. We pride ourselves on delivering top-notch solutions and exceptional service to our customers. We are currently seeking a dedicated and experienced Field Service Engineer to join our dynamic team.

TheField Service Engineeris responsible for the installation, maintenance, troubleshooting, repair, and ongoing support of ClassOne Technology's advanced semiconductor processing equipment at customer facilities worldwide. This position requires a highly motivated engineer with a strong technical background and a passion for solving complex equipment challenges while delivering exceptional customer service.

As a Field Service Engineer, you will work directly with leading semiconductor manufacturers to install new systems, perform preventive maintenance, diagnose equipment issues, and restore production quickly and efficiently. You will collaborate closely with Engineering, Technical Support, Manufacturing, Product Management, Quality, and Sales to ensure customer satisfaction and continuous improvement of ClassOne Technology products.

This position offers significant opportunities for technical growth, domestic and international travel, and exposure to cutting-edge semiconductor manufacturing technologies.

Field Process Engineer Job Description

Location:Yorktown/Poughkeepsie NY

About Us:ClassOne Technology is a leading semiconductor equipment manufacturing company known for our commitment to innovation and customer satisfaction. We pride ourselves on delivering top-notch solutions and exceptional service to our customers. We are currently seeking a dedicated and experienced Field Service Engineer to join our dynamic team.

TheField Service Engineeris responsible for the installation, maintenance, troubleshooting, repair, and ongoing support of ClassOne Technology's advanced semiconductor processing equipment at customer facilities worldwide. This position requires a highly motivated engineer with a strong technical background and a passion for solving complex equipment challenges while delivering exceptional customer service.

As a Field Service Engineer, you will work directly with leading semiconductor manufacturers to install new systems, perform preventive maintenance, diagnose equipment issues, and restore production quickly and efficiently. You will collaborate closely with Engineering, Technical Support, Manufacturing, Product Management, Quality, and Sales to ensure customer satisfaction and continuous improvement of ClassOne Technology products.

This position offers significant opportunities for technical growth, domestic and international travel, and exposure to cutting-edge semiconductor manufacturing technologies.

Essential Duties and Responsibilities

• Install, commission, and qualify ClassOne Technology equipment at customer facilities.
• Perform preventive maintenance, repairs, upgrades, and retrofits on installed equipment.
• Diagnose and troubleshoot electrical, mechanical, pneumatic, fluid handling, software, and process-related equipment issues.
• Support Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), equipment startup, and customer acceptance activities.
• Respond to customer service requests and restore equipment to production in a timely manner.
• Work closely with Engineering and Technical Support to resolve complex equipment issues and identify product improvements.
• Train customer operators and maintenance personnel on equipment operation, routine maintenance, and troubleshooting techniques.
• Document service activities, corrective actions, equipment modifications, and customer communications using company reporting systems.
• Maintain accurate service reports, installation documentation, and field change records.
• Build strong customer relationships by providing professional, responsive, and technically sound support.
• Ensure compliance with all company safety policies and customer Environmental, Health & Safety (EHS) requirements.
• Travel extensively to domestic and international customer sites to support installations, warranty service, emergency repairs, and scheduled maintenance.
  

Technical Responsibilities

The Field Service Engineer is responsible for supporting all aspects of semiconductor equipment installation and service, including:

• Equipment installation and commissioning
• Electrical and mechanical troubleshooting
• Pneumatic and fluid delivery systems
• Chemical handling systems
• Preventive and corrective maintenance
• Equipment calibration and performance verification
• Software installation, configuration, and diagnostics
• Root cause failure analysis
• Customer technical support
• Technical documentation and reporting

The engineer is expected to independently manage customer service activities while maintaining a high level of technical competence and professionalism.

Problem Solving

Successful candidates enjoy diagnosing complex equipment issues and working under challenging conditions to restore customer operations.

Responsibilities include:

• Investigating equipment failures
• Diagnosing electrical, mechanical, software, and process-related issues
• Identifying root causes
• Implementing effective corrective actions
• Recommending equipment improvements
• Supporting continuous product reliability initiatives

The Field Service Engineer is expected to make sound technical decisions while effectively utilizing Engineering and Technical Support resources when necessary.

Customer Interaction

Field Service Engineers regularly interact with customer engineering, maintenance, manufacturing, and management teams and are expected to:

• Communicate professionally in person, by phone, email, and virtual meetings.
• Build and maintain positive customer relationships.
• Clearly explain technical issues, repair activities, and recommended corrective actions.
• Respond promptly and professionally to customer requests.
• Deliver exceptional customer service while maintaining a sense of urgency.
• Represent ClassOne Technology with professionalism, integrity, and technical excellence.
  

Qualifications

• Minimum of four (4) years of field service experience supporting semiconductor manufacturing equipment or other highly automated industrial equipment.
• Strong electrical, mechanical, pneumatic, and software troubleshooting skills.
• Excellent analytical and problem-solving abilities.
• Strong written and verbal communication skills.
• Ability to work independently with minimal supervision.
• Ability to manage multiple priorities in a fast-paced customer environment.
• Willingness to travel domestically and internationally up to 80%.
• Valid driver's license and ability to obtain and maintain a passport.
  

Preferred

• Experience with semiconductor wet processing, electroplating, cleaning, or chemical processing equipment.
• Experience reading electrical schematics, mechanical drawings, and P&ID documentation.
• Familiarity with PLCs, motion control systems, industrial networking, and automation systems.
• Knowledge of vacuum systems, robotics, pumps, and chemical delivery systems.
• Previous customer-facing technical support experience.
  

What You'll Gain

• Opportunities to work with leading semiconductor manufacturers around the world.
• Exposure to advanced semiconductor manufacturing equipment and emerging technologies.
• Continued technical training and professional development.
• Career growth into Senior Field Service Engineer, Global Technical Support Engineer, Service Manager, or Applications Engineering roles.
• A collaborative work environment focused on innovation, teamwork, and customer success.
• Competitive compensation and comprehensive benefits package.

Expectations for All Employees

• Employees are expected to support the Company's culture by demonstrating honesty, integrity, accountability, innovation, teamwork, and exceptional customer service while contributing to the continued success of ClassOne Technology. Every employee is expected to maintain a safe work environment, support continuous improvement initiatives, and represent the Company with professionalism both internally and at customer sites.