Field Services Engineer

Tait North America Inc.; Iowa City (IA); On-site; USD 90,000 - 120,000; Full time

Job summary

Tait Communications is seeking a Field Support Engineer to deliver mission-critical wireless solutions across North America. You will act as a trusted technical partner to customers, dealers, and internal teams, providing expert remote and on-site support from design to operation.

You will troubleshoot complex radio and networked systems, lead technical delivery, and coach teams while supporting sales through practical solutions. Travel to customer sites is required.

Qualifications

• Five+ years of technical experience in wireless communications repair or field service.
• Strong knowledge of land mobile radio systems, trunking and simulcast preferred.
• RF design, installation, commissioning, and troubleshooting experience.

Responsibilities

• Serve as primary technical interface for customers post-delivery.
• Provide remote and on-site support from diagnosis to resolution.
• Lead requirements-capture and validation meetings.
• Develop test protocols for factory, site-acceptance, and regression testing.
• Lead or support system staging, config, software updates, and testing.
• Perform installation, commissioning, acceptance, and field trials.

Skills

Wireless repair

Field service

RF systems

Linux

Windows

TCP/IP

Networking

Customer service

Leadership

Travel

Education

Associate of Science in Electronic Technology

Tools

Cisco certification

Job description

We Go Beyond for A Safer World Field Support Engineer Help deliver mission-critical communications solutions that keep organizations and communities connected. At Tait Communications, we design, deliver, and support reliable communications solutions for customers who depend on clear, secure connectivity. We are seeking an experienced Field Support Engineer to serve as a trusted technical partner to our customers, dealers, and internal teams across North America. In this highly visible role, you will provide expert remote and on-site support throughout system design, implementation, commissioning, acceptance, and ongoing operation. You will troubleshoot complex radio and networked systems, lead technical delivery in the field, and strengthen team capability through coaching and knowledge sharing. You will be a subject matter expert and technical lead, combining hands‑on engineering expertise with sound judgment, strong customer service, and the ability to take ownership of issues through resolution. You will also support sales development activities by helping shape practical, technically sound solutions.

What You’ll Do

• Act as the primary technical interface for customers following delivery of Tait products and systems.
• Provide remote and on-site technical support, owning issues from initial diagnosis through resolution.
• Participate in requirements-capture and validation meetings, offering practical field expertise.
• Develop test protocols and support factory, customer, site‑acceptance, and regression testing.
• Lead or support system staging, configuration, software updates, integration, and testing.
• Perform or support equipment installation, site commissioning, system acceptance, and product field trials.
• Plan and deliver customer training and technical presentations.
• Manage on‑site technical activities to agreed schedules, requirements, and contractual boundaries.
• Coach engineers, review technical work, and help establish high standards across the team.
• Partner with sales, presales, solutions engineering, project engineering, and support teams to develop effective customer solutions.

What You’ll Bring

• At least five years of technical experience in wireless communications repair, maintenance, field service, or a closely related environment.
• Strong practical knowledge of land mobile radio systems; experience with trunking and simulcast systems is preferred.
• Demonstrated expertise in RF systems, including design, installation, commissioning, and troubleshooting.
• Experience diagnosing complex technical issues across hardware, software, operating systems, and networks.
• Working knowledge of Linux and Windows operating systems, TCP/IP, network standards, protocols, and hardware.
• Strong planning, organization, leadership, and customer-service skills.
• Clear written and verbal communication, with the confidence to explain technical concepts to varied audiences.
• A collaborative, adaptable approach and a commitment to integrity, professionalism, and continuous learning.
• Qualifications and Travel Associate of Science in Electronic Technology, equivalent military training, or comparable industrial experience required.
• Cisco certification or related networking credentials are an advantage.
• Moderate to significant travel is required to various customer sites, including occasional international travel and travel at short notice.

Where You’ll Fit

You will report to the Customer Support Manager and work closely with engineering, presales, solutions, technical support, dealers, customers, technology partners, and global specialist teams.

Why Tait?

This is an opportunity to work on technically challenging, mission‑critical communication systems while building trusted relationships with customers and colleagues around the world. You will have the backing of specialist technical teams, access to ongoing product and partner training, and the opportunity to influence how complex solutions are delivered and supported.

About Us

For more than 50 years, Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation and utility customers around the world. Founded in Christchurch by Sir Angus Tait, we now have a network of customers and offices that spans the globe. Our employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support. By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop.

Diversity & Inclusion Statement

Tait Communications is committed to fostering a diverse, equitable and inclusive workplace where everyone feels valued, respected and empowered to succeed. We are encourage applications from all backgrounds to apply. Tait Communications welcomes applicants with diverse backgrounds and experiences who can contribute to our collaborative, customer-focused team.

At Tait Communications, the work experience is shaped by our culture, values, sustainability commitments, and the way we recognise success — but most of all, by our people. By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop.

If you join us, you won't just be starting a new job; you'll be taking the first step towards a rewarding career with a Company that truly makes a difference.