Field Services Engineer

NETZSCH Instruments North America L.L.C.; Dallas (TX); On-site; USD 103,000 - 150,000; Full time

Job summary

NETZSCH Instruments North America is seeking a dedicated Field Service Engineer in the Dallas area. The role involves installation, maintenance, and support of high-quality scientific instruments, with extensive travel required. A Bachelor's degree in Science or Engineering, along with strong customer service skills, is essential for this position. The company offers a competitive benefits package including health insurance, a 401(k) plan, and paid vacation.

Benefits

Health, dental, and vision insurance

401(k) with company match

Paid vacation and holidays

Company credit card, phone, laptop, and travel expenses covered

Qualifications

• Bachelor's degree or equivalent technical experience.
• Previous experience with instrumentation preferred.
• Willingness to travel extensively across the U.S. and Canada.

Responsibilities

• Perform installation, maintenance, calibration, and repair of supported instruments.
• Deliver customer support and on-site training.
• Document service and repair activities accurately.

Skills

Technical troubleshooting

Customer service

Communication

Education

Bachelor’s degree in Science or Engineering

Job description

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NETZSCH Instruments North America, LLC is the U.S. subsidiary of a well-established, mid-sized German company known for manufacturing and selling state-of-the-art instrumentation for Thermal Analysis, Calorimetry, and Thermophysical property measurement. We also operate Commercial Testing Services with facilities in Germany, the United States, and China.

We are the technological leader in our field, and our reputation for exceptionally high-quality products has established us as the market leader in Thermal Analysis throughout Europe and Asia. Due to continued growth in North America, we are expanding our field service team and seeking a dedicated Field Service Engineer based in the Dallas Area.

RESPONSIBILITIES

Key responsibilities include, but are not limited to:

• Perform installation, maintenance, calibration, and repair of all supported instrument models and accessories.
• Deliver exceptional customer support and on-site training as needed.
• Diagnose and resolve technical issues, both remotely and in-person.
• Accurately document service and repair activities through detailed reports and CRM system updates.
• Communicate clearly and professionally with customers before, during, and after service visits.
• Promote service offerings, including service contracts and preventative maintenance plans.

QUALIFICATIONS

The ideal candidate will possess:

• A Bachelor’s degree in Science or Engineering, or equivalent technical experience servicing laboratories or scientific instrumentation.
• Previous experience with installation, troubleshooting, and repair of instrumentation (preferred).
• Excellent verbal and written communication skills.
• A strong sense of customer service and professionalism.
• Willingness to travel extensively (up to 80%) across the U.S. and Canada.
• A valid U.S. driver’s license and reliable transportation.

BENEFITS

NETZSCH offers a competitive compensation and benefits package, including:

• Health, dental, and vision insurance
• 401(k) with company match
• Paid vacation and holidays
• Company credit card, phone, laptop, and travel expenses covered

*Please submit resume with desired salary range to [e-mail] with Job Code: FSE-SE*

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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