Field Service Engineer

Sterling Fab Tech; Dallas (TX); Remote; USD 95,000 - 125,000; Full time

Job summary

A leading CNC Machine Tool Sales Company in Dallas is seeking a Field Service Engineer to assist with installation and technical support for CNC machines. The ideal candidate will have experience in troubleshooting various systems and excellent communication skills. This role requires up to 90% travel within the Dallas/Fort Worth area and offers a competitive salary and benefits.

Benefits

Health, Dental and Vision Insurance

401K

Laptop, Software, Phone

Car Allowance

Company Paid Travel Expenses

Qualifications

• Experience in troubleshooting and repairing mechanical, electrical, hydraulic, pneumatic, and network systems.
• Proficient in reading and interpreting blueprints and electrical schematics.
• Excellent communication skills for effective interaction with stakeholders.

Responsibilities

• Support technical needs for customers and sales team.
• Install and commission CNC machines and accessories.
• Provide customer training on equipment.

Skills

Troubleshooting

Mechanical systems

Electrical systems

Communication

Job description

Who we are:

• Sterling FabTech is a CNC Machine Tool Sales Company that specializes in metal fabrication and processing equipment. We exclusively represent multiple global leading manufacturers of CNC Equipment across the Southern, Mid-Western and Western United States.
• Our team maintains close relationshipswith our clients to advise them on machine tool purchases, how the tools can improve their processes, what equipment best meets their needs, as well as providing post-sales support like service and applications support.
• The equipment we sell includes 2D and 3D Lasers, Press Brakes, Automatic Laser Welders, Punches, 3D Printers, Plasma Cutters, Plate Rolls, Water Jets, Metal Finishing, etc., as well as Auxiliary Equipment, Tooling, Material Storage and Power Tools.

Ourvision:

• We understand that customers are bombarded by salesmen. Frankly, we don’t want to be that company. We pride ourselves in being the subject matter experts by maintaining the highest level of technical competency in fabrication processes and machine technologies. Combining this know-how with an engineering approach to sales, we want to understand the customersneeds and educate their team so they can make the best possible decision without any sales puffery.
• Our focus has been on partnering with the leading machine tool manufacturers of enabling technologies. Companies choose our products when they value technology that control the variables of processes over cost, understand that improving processes and profitability is easier with equipment rather than labor, and want to have confidence that they are investing in sustainable companies.

About the job:

• We are looking for a Field Service Engineer to join our team and assist with the technical support, installation and repairs / technical service ofCNC Machine Tools for our customers.
• These machines include 2D and 3D Lasers, Press Brakes, Automatic Laser Welders, Punches, 3D Printers, Plasma Cutters, Plate Rolls, Automation/Material Handling systemsand similar equipment.
• After a thorough technical onboarding and training program, you will:
  • Support theoveralltechnical needs of our customers and sales team.
  • Provide customers with the details on facility requirements needed to successfully install machines they purchase and assist in the preparation of the installation site.
  • Be on-site for machine deliveries to ensure equipment condition and proper placement.
  • Install machines and accessories at customer sites, including all necessary assembly, leveling, aligning, adjusting, calibrating, wiring, and commissioning of machines and accessories.
  • Troubleshoot and repair mechanical, electrical, software and other equipment.
  • Provide training to customers on functions and proper use of equipment and accessories.
  • Visit existing customers to ensure they are satisfied with machine tools after installation.

Our ideal candidate:

• You have demonstratedexperience in troubleshooting and repairing various systems including mechanical, hydraulic, pneumatic, electrical, controls, and network systems.
• You are proficient in reading and interpreting blueprints and electrical schematics with precision, ensuring accurate execution of machine installations and repairs.
• You have excellent communication skills enabling effective interaction with both technical and non-technical stakeholders, ensuring clear understanding of technical requirements and providing exceptional customer support.
• You are capable of working independently, taking initiative in problem-solving, and efficiently managing tasks such as machine installations, repairs, reporting and technical documentation, while maintaining high standards of quality and professionalism.
• Above all, you embody the core values of Sterling Fab Tech: integrity, innovation, and customer-centricity.

What we offer:

• Competitive salary + opportunities for overtime
  • Salary range for this position is $95k -125K depending on experience
• Health, Dental and Vision Insurance
• 401K
• Laptop, Software, Phone
• Car Allowance
• Company Paid Travel Expenses

Job Requirements:

• You are located in or within 50 miles ofthe Dallas/Fort Worth area. Although this is technically a remote position, you must live in this area as it is the primary territory you will be working in.
• You have experience in troubleshooting and repairing mechanical, hydraulic, pneumatic, electrical, controls and/or network systems.
• You are able to precisely read and follow blueprints and electrical schematics.
• You maintaina positive, professional attitude along withthe ability to communicate in a professional manner with both technical and non-technical individuals.You will occasionally interface with clients at themanagement level, and our manufacturers are global suppliers; therefore, a high level of professionalism is expected.
• Are a highly motivated, self-starter that takes initiative and works well independently and with others.
• Up to 90% travel may be required for this position.