Field Services Engineer

Segra; Cedar Rapids (IA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Life insurance

401(k) match

Flexible Spending/Health Savings

Tuition reimbursement

Vacation/PTO

Holidays

Identity theft protection

Pet insurance

Job summary

Segra is seeking a qualified Field Service Engineer for the Cedar Rapids, IA area. This full-time role requires on-site work five days a week, handling installation, commissioning, turn-up, testing, and customer-facing activities.

Ideal candidates bring at least 2 years of telecom equipment experience, familiarity with Cisco/Ciena gear, and the ability to work independently while following engineering documents and safety procedures. Segra emphasizes strong service and reliability.

Qualifications

• Minimum of 2 years of experience with telecom equipment.
• Knowledge of telecom equipment such as Cisco or Ciena.
• Ability to operate independently and troubleshoot on-site.

Responsibilities

• Install and commission telecom equipment and services.
• Turn-up, testing, and validation of circuits/nodes.
• Interact with customers, service technicians, and support staff.
• Occasional on-call duties for critical incidents.

Skills

Telecom equipment knowledge

Cisco/Ciena experience

Driving license

Education

Associate degree or technical field

Tools

Office 365

Job description

Segra is searching for a qualified and experienced Field Service Engineer (Cedar Rapids IA) to join us in a full-time capacity.

Location Requirement:

The work arrangement for this role requires 5 days a week in the office.

Role Overview:

The Field Service Engineer is responsible for the day-to-day activities of the network, including but not limited to equipment installation & commissioning, circuit/node turn-up & testing, customer premise equipment, (Ethernet Network Interface Devices, Routers, Data Switches, premise Firewalls, IAD’s, Hosted phones, ONT’s, preventive maintenance, and testing/troubleshooting associated with transport infrastructure, switching infrastructure and IP/Data networks. Field Operations personnel will perform “on call” duties as required. The FSE will interact with internal and external customers, service technicians, technical support personnel and other telecom professionals.

Qualifications:

• Knowledge of Telecom equipment (ex.- Cisco, Ciena, etc.)
• Minimum of 2 years of experience with Telecom equipment

Preferred Qualifications:

• Associate’s degree or technical field (industry related) preferred, and/or a combination of job-related experience.
• Cisco and/or Ciena equipment experience preferred.
• AC/DC core fundamentals; good driving record; Office 365 suite.
• Understanding and use of engineering documents.
• Able to understand and operate advanced industry test sets, DS1-100G, OTDR and fiber scopes.
• Knowledgeable and skilled with DC power to support tertiary power applications.
• Work independently with limited supervision.
• Assumes all routine tasks for major projects and is periodically called upon to make routine decisions.

About Segra:

Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry leading service and reliability. Serving over 30,000 connected customer locations, Segra has been providing customer focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range:

$23.42 - $29.30

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.