Field Service Engineer II Parkersburg WV

Segra; Mineral Wells (WV); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) match

Paid holidays

Job summary

Segra is seeking a Field Service Engineer to manage daily network activities, including installation, commissioning, and testing of telecom equipment. You will handle customer premises gear, perform preventive maintenance, and troubleshoot IP/Data networks.

The role requires at least 2 years in telecom gear and an associate degree. A valid driver’s license and independent work capability are preferred. The position is on-site in a full-time capacity with 5 days in the office.

Qualifications

• Knowledge of telecom equipment (e.g., Cisco, Ciena).
• Minimum of 2 years of experience with telecom equipment.
• Strong understanding of engineering documents and test equipment.

Responsibilities

• Install and commission equipment and perform circuit/node turn-up and testing.
• Handle customer premise equipment including routers, switches, and firewalls.
• Perform preventive maintenance and troubleshooting on transport and IP/Data networks.
• Work on-call as required and coordinate with internal/external teams.

Skills

Telecom gear experience

Valid driver’s license

Education

Associate degree

Tools

Cisco equipment

Ciena equipment

Job description

Location Requirement:

The work arrangement for this role requires 5 days a week in the office.

Role Overview:

The Field Service Engineer is responsible for the day-to-day activities of the network, including but not limited to equipment installation & commissioning, circuit/node turn-up & testing, customer premise equipment, (Ethernet Network Interface Devices, Routers, Data Switches, premise Firewalls, IAD's, Hosted phones, ONT's, preventive maintenance, and testing/troubleshooting associated with transport infrastructure, switching infrastructure and IP/Data networks. Field Operations personnel will perform "on call" duties as required. The FSE will interact with internal and external customers, service technicians, technical support personnel and other telecom professionals.

Qualifications:

• Knowledge of Telecom equipment (ex.- Cisco, Ciena, etc.)
• Minimum of 2 years of experience with Telecom equipment

Preferred Qualifications:

• Associate's degree or technical field (industry related) preferred, and/or a combination of job-related experience.
• Cisco and/or Ciena equipment experience preferred.
• AC/DC core fundamentals; good driving record; Office 365 suite.
• Understanding and use of engineering documents.
• Able to understand and operate advanced industry test sets, DS1-100G, OTDR and fiber scopes.
• Knowledgeable and skilled with DC power to support tertiary power applications.
• Work independently with limited supervision.
• Assumes all routine tasks for major projects and is periodically called upon to make routine decisions.

About Segra:

Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry leading service and reliability. Serving over 30,000 connected customer locations, Segra has been providing customer focused solutions for over 125 years.

At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include:

• Medical, dental, vision insurance
• Life insurance
• 401(k) match
• Flexible Spending/Health Savings Accounts
• Tuition and gym reimbursements
• Vacation/PTO, paid holidays, floating holidays
• Volunteer days, parental leave
• Legal, accidental, hospital indemnity, identify theft, pet insurance

Our Commitment to Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Salary Range:

$23.42 - $29.30

Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.