Field Services Engineer

AVASO Technology Solutions; Annapolis (MD); On-site; USD 75,000 - 110,000; Part time

Job summary

AVASO Technology Solutions is looking for a Field Services Engineer to provide technical support in Salisbury, Maryland. This part-time position offers the opportunity to work in a dynamic environment and support a diverse client base while focusing on end-user computing and network systems. Successful candidates will be skilled in hardware repairs, technical troubleshooting, and have excellent communication abilities.

Benefits

Opportunities for career growth

Continuous learning

Competitive salary and benefits package

Qualifications

• 2-4 years' experience with hands-on IT support.
• Knowledge of operating systems and computer hardware.
• Experience troubleshooting networks and common PC systems.

Responsibilities

• Diagnose and troubleshoot IT issues for end users.
• Support and manage desktops, laptops, and various devices.
• Act as primary contact for issue resolution with end customers.

Skills

Technical and troubleshooting skills

Analytical and problem-solving skills

Strong communication skills

Education

High school diploma or Bachelor's in IT

Tools

Laptop (Windows) – Dell Preferred

Basic Computer Repair Toolkit

Job description

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Executive - Global Talent Acquisition at AVASO Technology Solutions

Role: EUC- L2, Network L1

Location: Sailsbury, Maryland, United States, 21401

Experience: 4+ years

Company Overview:

Website: - https://www.avasotech.com/

Join AVASO Technology – A Global Leader in IT Solutions and Services

AVASO Technology is a trusted global provider of comprehensive IT infrastructure and managed services, committed to helping businesses succeed with reliable and innovative technology support.

We specialize in End-User Computing (EUC), Desktop and Network Support, Server Management, Wi-Fi, and both hardware and software services. If you’re an experienced IT professional with expertise in these areas, we invite you to become part of our growing global team.

As an AVASO employee, you’ll be part of a respected international organization that delivers IT services to clients across a wide range of industries. We proudly operate in over 150 countries, offering exceptional reach and proven experience in supporting businesses of all sizes – including some of the world’s most recognized brands.

Our services are tailored to help companies streamline their IT operations and drive digital transformation. With a strong focus on quality, we offer comprehensive infrastructure solutions, including Network Infrastructure, Server and WAN/SD-WAN Support, and more.

At AVASO, you’ll find outstanding growth opportunities, the chance to work with a diverse and global team, and a rewarding financial package designed to support your professional journey.

Position Overview:

We are currently seeking an experienced Field Services Engineer to join our team in Sailsbury, Maryland, United States, 21401 as a Freelancer- Demand Based Field Support -EUC- L2, Network L1 Role.

The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.

Role Overview:

• The Level 2 Field Services Technician will report directly to his or her regional Team Leader.
• In this role, the Level 2 Field Services Technician’s key responsibility is to perform in-warranty, end-user computer hardware break-fix repairs and replacements.
• The individual will need to have knowledge of operating systems, computer hardware, and peripherals troubleshooting, including but not limited to screens, motherboards, hard drives, etc., as well as networking systems.

Hours and Location:

• This is a part-time position primarily aligned to 8:00 am to 6:00 pm EST hours.
• Occasional calls and meeting attendance off-hours may be required to adhere to global client time zones.

Key Responsibilities:

• Diagnose, research, and troubleshoot computer operating system issues (Hardware and software, networking, VPN, connectivity, Dell hardware).
• Respond promptly and professionally to alerts and end-user IT issues.
• Update the internal Global Service Centre (“GSC”) with ticket status information for purposes of demonstrating compliance with issue response and resolution, logging daily activities and documenting solutions.
• Install, configure, and support desktops, laptops, virtual machines, mobile phones, VOIP products, back-up systems, and miscellaneous devices.
• Function as primary point of contact and communication with end-customer from assignment of the ticket to successful resolution of issue, including scheduling work and keeping the end-customer along the internal GSC aware of work status and solution progress.

Required Skills & Qualifications:

• A driver’s license and personal vehicle with the ability to travel within a radius daily to pick up parts at designated pick-up and drop-off locations and to support various end-clients.
• Must have a high school diploma or a Bachelor's in IT.
• 2-4 years’ experience with hands-on IT support, troubleshooting PCs/laptops and telecommunication equipment.
• CompTIA, A+, Network+ or Security+ + is preferred.
• Strong analytical and problem-solving skills.
• Strong knowledge and experience with computer hardware and software troubleshooting (experience on DELL hardware and servers is a plus).
• Experience troubleshooting Active Directory, TCP/IP networks, and common PC systems, Microsoft Exchange, and Office 365.
• Experience working with WANs, LANs, TCP/IP, Firewalls, Routers, and Switches.
• Demonstration of punctuality and strong communication, and interpersonal skills.
• Ability to multitask and to work under limited supervision.

List of Tools Requirements for Technician:

• Tools Required (Tech-Owned)
• Laptop (Windows) – Dell Preferred
• Internet Dongle
• ESD Wrist Strap
• Basic Computer Repair Toolkit
• Magnetic Screwdriver: Example: Antrader T30 x 6" Professional Torx Screwdriver with Magnetic Tip,26.3cm.

Must have skills:

• Exceptional technical and troubleshooting skills
• Excellent written and verbal communication skills.
• Comfortable operating in a fast-paced environment with minimal supervision.

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits package.
• Work with cutting-edge technologies to shape the future of IT solutions.

How to Apply:

Ready to take your career to the next level? Apply now by sending your resume to: [e-mail], [e-mail].

Call me directly via WhatsApp: [phone]

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment based on race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting, Information Services, and Technology, Information and Media

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