Field Services Architect

MCPC; Cleveland (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

MCPC is searching for a Field Services Architect in Cleveland, Ohio. This role requires 7+ years of experience in IT or field services. You will be the technical authority, designing and implementing field service models that meet client needs.

The position involves key responsibilities such as defining architectures, supporting pre-sales activities, and ensuring compliance with standards. Strong understanding of logistics is essential, along with solution design experience. Occasional travel is required.

Qualifications

• 7+ years in IT services or field services.
• Experience in solution design and delivery models.
• Strong understanding of field operations and logistics.

Responsibilities

• Serve as the technical authority and solution architect for field services.
• Define and maintain standard field service architectures.
• Design field service solutions aligned to client needs.

Skills

IT services or field services experience

Solution design

Field operations understanding

SOW development support

Job description

Field Services Architect

Position Summary

The Field Services Architect serves as the technical authority for MCPC's field services and onsite delivery solutions. This role is responsible for designing scalable, repeatable, and operationally sound field service models aligned to client requirements and business goals.

Key Responsibilities

• Serve as the technical authority and solution architect for field services and onsite delivery models
• Define, maintain, and evolve standard field service architectures and best practices
• Design field service solutions aligned to client needs and delivery requirements
• Partner with Solutions Architects during intake, scoping, and planning
• Provide technical input for SOWs, proposals, and estimates
• Support pre-sales discussions as a subject matter expert
• Guide FlexTech and onsite delivery models for scalability and quality
• Act as escalation point for complex delivery challenges
• Collaborate with Resource Managers to align skills and roles
• Ensure compliance with client, regulatory, and security requirements
• Identify opportunities to improve efficiency and cost effectiveness
• Drive continuous improvement of tools, processes, and frameworks
• Document architectural standards and playbooks
• Partner with leadership to align architecture with strategy
• Local and National Travel 25%
• Site Surveys / Kick offs for Projects /Deployments

Qualifications

• 7+ years in IT services or field services
• Experience in solution design and delivery models
• Strong understanding of field operations and logistics
• Experience supporting SOW development and pre-sales
• Ability to design scalable service delivery solutions