Field Services

Ampcus, Inc; Alpharetta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

Ampcus, Inc. is seeking a Field Services technician to support data center installations in Alpharetta, GA. The role involves hands-on hardware installation, cabling, and testing to ensure reliable network connectivity and power distribution.

Responsibilities include break-fix, remote hands, site audits, and decommissioning with a strong emphasis on safety and customer service. The ideal candidate will have advanced knowledge of data center operations and excellent English communication skills.

Qualifications

• Minimum of 5 years of experience as a technician in data center operations or similar environment.
• Minimum of 5 years of experience in customer service, interacting directly with customers.
• Minimum of 5 years of experience with data center equipment, including safe handling and rack installations.
• Experience reading cut-sheets for physical network installation and cable management.
• Experience with power feeds, redundancy, ATS, hot/cold aisles, and related troubleshooting.

Responsibilities

• Break-Fix duties including shift work as needed.
• Remote Hands: install and test data center equipment per MOPs and specs.
• Cabling: install and troubleshoot Ethernet/fiber cabling and connectors.
• Optical testing and turn-up using OTDR, VFL, and related test gear.
• Site audits to validate equipment placement and cable lengths.
• Racking, stacking, and maintaining hardware in data center racks.
• Decommissioning: dispose of outdated hardware per policy.
• Power management: manage power feeds, ATS, and hot/cold aisle layouts.
• Documentation: read cut-sheets and ensure correct port connections.
• Ensure safety standards and communicate with multiple departments.

Skills

Data center operations

Customer service

Power systems

Rack installation

Cable & fiber gathering

English communication

Tools

OTDR

VFL

iPerf

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Field Services

Location: Alpharetta, GA

Key Responsibilities

• Break-Fix: Must be able to work outside of normal business hours (i.e., shift work), to include nights and weekends, when needed.
• Remote Hands: In-depth knowledge of data center equipment installation and basic testing methods and procedures (MOPs). Knowledge of operating principles of data center, wireline and IP transport environments. Ability to interpret and perform tasks outlined in MOPs, vendor documentation, technical specifications, network practices, engineering letters and job aids. Knowledge of telephony networks, optical and IP networks. Ability to identify all colors associated with telecommunications cable and equipment indicator lights. Interpret and follow detailed method of procedures (MOPs) and engineering documents / diagrams.
• Cabling: Ability to work in overhead rack or grid for extended periods of time pulling long lengths of heavy cables. Handling, installation, and troubleshooting of Ethernet and fiber cables and connectors, including but not limited to CAT 5, CAT 6, structured cable, fan-outs, single mode, multi-mode, RJ45, and LC.
• Optical Testing and Troubleshooting: Complete all activities associated with physically placing equipment identified in project specification documents including but not limited to routing, lacing, labeling, terminating and local / remote testing and turn up of ethernet, switch board, fiber, and power cables. Utilize optical power meter, stabilized light source, VFL, OTDR, and test equipment to test 10/100G circuits using BERT, RFC2544, EtherSAM (Y.1564), and iPerf (1G-10G). Analyze and resolve network issues associated with equipment installations / removals. Perform and assist card level troubleshooting and replacement procedures with assistance from control centers and/or back-office engineers.
• Site Audits: Review project specifications to validate equipment placement, cable assignments and determine cable lengths then document results in proprietary databases. Provide timely and accurate feedback to audit / survey requests.
• Racking and Stacking: Install, organize, and maintain hardware equipment in data center racks following standard operating procedures. The ability to use hand tools and power tools. Ability to learn and retain physical and mechanical installation specifications. Understanding of basic mechanical terms and tools.
• Decommissioning: Safely remove and dispose of outdated or failed hardware following data destruction protocols.
• Hardware Replacement: Replace faulty hardware components, including transport routers, servers, switches, and other network & IT equipment.
• Power Management: Work with power feeds, including redundancy, automatic transfer switches (ATS), and manage hot/cold aisles effectively.
• Documentation: Read and interpret cut-sheets for physical network installation, ensuring accurate port connections and cable management.
• AC and DC Power Equipment: Maintain and troubleshoot AC and DC power equipment, ensuring reliable power distribution and connectivity.

Qualifications

• Experience:
  • Minimum of 5 years of experience working as a technician in data center operations or a similar environment.
  • Minimum of 5 years of experience in customer service, interacting directly with customers.
  • Minimum of 5 years of experience working with data center equipment, including safe handling of live hardware and rack building/installation.
  • Minimum of 5 years of experience reading cut-sheets for physical network installation: identifying port connection locations, positions and overhead trays for running cables, and relevant patch panels to connect to.
  • Minimum of 5 years of experience working with power feeds: including redundancy, ATS, hot/cold aisles, rack builds/installations, networking hardware (including cabling, switches, servers), and associated troubleshooting.
• Soft Skills:
  • Prior experience working as a field technician or Field Optical Engineer in the Telecommunications Industry is highly desired.
  • Must be a self-starter with the ability to work independently without continuous supervision.
  • Must be a team player and have excellent interpersonal communication skills.
  • Excellent organizational and administrative skills.
  • Effective written and oral communication skills in English language.
  • Ability to multi-task and maintain composure in stressful and demanding work environments.
  • Understand and follow all common and industry specific safety standards to protect personnel and assure network integrity / reliability.
  • Communicate as required with multiple departments to optimize project scheduling, resolve roadblocks, and coordinate material deliveries.
  • Use Hyperscale systems and applications to communicate with the customer as needed.
  • Adhere to Hyperscale standards to ensure work meets customer quality requirements.

Physical Requirements

• Ability to lift and move heavy equipment (up to 50 lbs).
• Comfortable working in confined spaces and at heights.
• Ability to work in varying environmental conditions.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.