Field Service Trainer - Aurora, IL

Mitutoyo America Corporation; Aurora, Northern (IL, KY); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

PTO

Holiday pay

Tuition Reimbursement

Service Recognition

Vacation House

Job summary

Mitutoyo America Corporation seeks a Field Service Training and Support Supervisor to manage trainee programs and provide technical assistance to field service technicians and customers for CMMs, Quick Vision, and Linear Scales. You will develop procedures for new hires in line with A2LA requirements.

This full-time role includes on-site and phone coaching, audits of technicians, and collaboration with the Technical Support Department.

Qualifications

• In-depth knowledge of Form, Vision, and CMM product lines.
• Provide telephone support to field service technicians, customers and distributors regarding installation, operation, repair, and calibration of CMMs, QV, Form products, linear scales and other instruments.
• Develop and implement a quality training program to ensure conformity to quality standards.
• Perform audits of field service technicians to ensure on-site performance and compliance.

Responsibilities

• Manage Field Service trainee training and technical support to Technicians.
• Recommend, develop, and implement training policies and procedures for new hires.
• Provide telephone and onsite support for technical questions and problems; act as expert advisor.
• Coach Technicians and Trainees to improve proficiency.
• Interface with Technical Support to resolve hardware/software issues and document updates.

Skills

Product lines knowledge

Phone support

Policy development

Education

Two-year college

Five years experience

Tools

CMMs

Quick Vision

Linear Scales

Job description

Perform functions to manage Field Service trainee’s training andtraining/technical support to the Field Service Technicians. Recommend, develop, and implement policies/procedures for new hires in accordance with A2LA training and company regulations. Provide technical assistance, coaching and support via phone or on-site to customers and field service technicians for CMMs, Quick Vision, Linear Scales and other precision measuring instrument hardware.

Reasonable Accommodations Statement:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

• Possess an in-depth knowledge of all three product lines: Form, Vision and CMM at Mitutoyo America.
• Provide telephone support to field service technicians, customers and distributors regarding installation, operation, repair, and calibration of CMMs, QV, Form products, linear scales, and/or other precision measuring instruments.
• Develop and implement a quality training program to ensure conformity of technicians and their knowledge to quality standards. Develop, analyze implications, recommend, implement, and interpret A2LA policies and procedures to facilitate training of new Technicians.
• Perform audits of field service technicians to ensure they are capable of doing their jobs on-site and are working in accordance with MACFS’ accredited quality management procedures.
• Counsel Technicians and Trainees regarding job-related problems and the proper technique or process to remediate the problem.
• Coach Technicians/trainees to improve proficiency. Recommends additional technical and non-technical training field service technicians as required.
• Formulate, recommend and implement training policies, procedures, and employee relations necessary to create and maintain a positive employer-employee relationship.
• Research, administer and coordinate training courses throughout the year for trainees and technicians as required. Keep informed on new product and training developments and understand their implications to the Field Service Department.
• Provide telephone and onsite support to field service technicians, distributors, and end users regarding technical questions and related problems. Act as expert advisor to help solve extremely difficult or complex problems until resolution.
• Interface with Technical Support Department to find solutions to hardware and software problems. Document new or modified technical support information and distribute to field service technicians.
• Provide support for field service quality system, including documentation and implementation of all systems, internal and external audits, and maintenance of the system.
• Business Acumen
• Team Building
• Results Driven
• Coaching and Development

Why choose Mitutoyo?
Mitutoyo America Corporation is a leader in the field of precision measuring tools and instruments. We serve an important role in providing state-of-the-art measurement products to manufacturing companies throughout North America. We are the only full-line provider of Metrology solutions in North America that can satisfy every measurement challenge faced by our customers. Our benefits include:

• Competitive Salary package - $80K - $90K annually
• Minimum 17 days PTO plus at least 10 paid holidays per year
• Shut down period at the end of the year
• STD, LTD, Employee Assistance Program
• Tuition Reimbursement
• Service Recognition
• Company Vacation House in Florida

Supervisory Responsibilities:

Responsible to manage field service trainees. Participate in hiring process, assign, review, and check work, eliminate ordinary difficulties, enforce company policies, establish performance standards, and evaluate employee performance.

Work Environment:

Manufacturing. Quality Lab.

Physical Demands:

The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

Additional Qualifications:

Valid Driver’s License

Position Type and Expected Hours of Work:

This is a full-time position. Monday – Friday 8:30 am 5:00 pm

Travel:

Up to 35% travel. Up to 8 hours driving per day.

Required Education and Experience:

Equivalent education of two years of college. Five years’ experience.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reports to:

Field Service Manager

Equal Opportunity Employer:

Mitutoyo America Corporation is an Equal Opportunity Employer. It is our policy to judge employees on their individual merits, skills, abilities, performance, etc. The Company offers equal opportunities to all qualified applicants and employees without regard to race, religion, color, age, sex, national origin, veteran status, marital status, sexual orientation or disability in accordance with applicable federal and state laws. This policy applies to all areas of our employment relationship.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities:

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.