Field Service Trainer

Sure Power; Ridley Park (Delaware County); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Paid time off

Tuition reimbursement

Vision insurance

Job summary

Sure Power is seeking a Field Service Trainer to develop and deliver comprehensive training programs for our Field Service Technicians responsible for installing, commissioning, maintaining, and troubleshooting battery backup systems and related power equipment.

The role emphasizes hands‑on lab work, online and in‑person classes, safety training focused on NFPA 70E and OSHA, and field coaching with travel to sites as needed.

Qualifications

• High school diploma or technical degree; 3+ years field experience.
• NFPA 70E certification preferred; valid driver’s license with clean record.
• Willingness to travel including overnight trips; DOT requirements met.
• Ability to operate forklifts and pallet jacks; basic computer skills.
• Experience presenting, leading groups and coaching technicians.

Responsibilities

• Create lesson plans, labs, digital modules and guides.
• Teach in person or online on equipment operations and updates.
• Test trainees on mechanical and diagnostic skills.
• Revise courses for new products or software updates.
• Provide coaching forms to managers for on‑the‑job guidance.
• Lead safety training focusing on NFPA 70E, OSHA and LOTO.
• Evaluate technician competencies via exams and hands‑on tests.
• Travel to job sites for field audits, ride‑alongs, coaching.
• Participate in required company trainings; perform other duties.

Skills

Training delivery

Public speaking

Coaching

Electrical safety

NFPA 70E knowledge

Instruction design

Education

High school diploma or technical degree

Tools

Forklifts & pallet jacks

Job description

Summary

The Field Service Trainer will develop and deliver comprehensive training programs for our Field Service Technicians. This role is responsible for ensuring all field staff can safely and effectively install, commission, maintain, and troubleshoot battery backup systems and associated critical power distribution equipment.

Essential Duties and Responsibilities

Create lesson plans, hands-on labs, digital modules, troubleshooting guides, and training guides for new and existing technology.

Teach classes in person or online covering equipment operations, troubleshooting, software updates, and company policies.

Test trainees on their mechanical and diagnostic skills to ensure they are ready for field work.

Revise courses when the company launches new products or updates field service software.

Provide managers with observation forms or coaching packets to help them guide technicians on the job.

Lead mandatory safety training focused heavily on NFPA 70E (Arc Flash safety), OSHA regulations, lock-out/tag-out (LOTO), and safe heavy battery handling/disposal procedures.

Evaluate technician competencies through written exams and hands-on practical testing in the power lab before clearing them for solo field work.

Travel to job sites to conduct field audits, ride-alongs, and on-the-job coaching

Must participate and successfully complete all training as required by the company.

Performs other duties as assigned.

High school diploma or technical degree, 3+ years of direct field experience, or equivalent combination of education and experience. Extensive understanding of electrical safety standards; NFPA 70E certification is highly preferred. Must have a valid driver’s license with a good driving record and meet DOT regulations requirements. Ability and willingness to travel to job sites, do overnight travel, and work nights and weekends, as needed. Basic computer proficiency. Must be able to operate forklifts, pallet jacks and other equipment. Experience presenting information, leading groups, and coaching individuals. Experience teaching, mentoring, or onboarding junior technicians.

Benefits

• 401(k)


• 401(k) matching


• Dental insurance


• Flexible spending account


• Health insurance


• Paid time off


• Tuition reimbursement


• Vision insurance

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