Field Service Technician- Wisconsin 1

Arjo Italia S.p.A.; Milwaukee, Northern (WI, KY); On-site; USD 60,000 - 80,000; Full time

Job summary

Arjo Milwaukee is seeking a field service technician to provide preventative maintenance, repair, installation and servicing of medical equipment at customer sites. You will travel within the assigned territory, perform cost estimates, and support sales and service contract activities while ensuring safety, regulatory compliance and high customer satisfaction.

The role requires physical capability, including lifting up to 75 lbs, and willingness to travel and work extended hours to meet business

Qualifications

• Provides preventative maintenance, repair services, installations, upgrades and inservicing at customer accounts.
• Assists the sales team in marketing company equipment and contributes to service contracts growth.
• Assists in assigned territory to achieve revenue goals related to company products and services.
• Complies with health and safety codes and maintains positive relationships with customers.

Responsibilities

• Provides preventative maintenance, repair services, installations, upgrades and inservicing at customer accounts.
• Assists in assigned territory to achieve revenue goals as it relates to the sale of company products and services.
• Maintains and services medical equipment according to warranties and maintenance contracts.
• Estimates repair costs and assists in regulatory investigations by providing documentation.

Job description

Empowering careers at ARJO

At Arjo, we know what moves us. We go above and beyond for people facing mobility challenges. We take every opportunity to work and grow as one team and take pride in sharing our knowledge and experience. Does that sound like something that moves you too?

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

Functions, Key Duties and Responsibilities

• Provides preventative maintenance, repair services, installations, upgrades and inservicing at customer accounts in accordance with established standard operating procedures and techniques, using the proper tools, test equipment and replacement parts.
• Actively seeks opportunities to grow the Arjo service contracts business through the closure of new service contracts or the renewal of existing service contracts. This requires research to obtain knowledge and understanding of the opportunity/install base and status of current service contracts within the assigned territory.
• Assists the sales team in marketing company equipment (joint calls, in-services, sales leads, demo and trade show set-up, etc).
• Assists in assigned territory to achieve revenue goals as it relates to the sale of company products and services.
• Complies with all health and safety codes and procedures as mandated by company policy, customer requirements and regulatory agencies.
• Establishes and maintains positive and collaborative working relationships with internal and external customers.
• Provides services to customers in accordance with the terms, conditions and responsibilities stated in the company’s published warranty and maintenance contract policies.
• Assess, provides cost estimates for, and completes repairs for customer-owned medical equipment.
• Provides training and support for quality-related service activities, such as quality control (QC) checks, product transportation processes, aesthetic maintenance and product cleaning.
• Assists in regulatory investigations by providing product assessments and documentation requested.
• Ensures reports are completed accurately and submitted within required deadlines.
• Participates and completes all required training programs, meetings and seminars.
• Adheres to and supports all company policies and procedures.
• Engages in self-appraisal and continuous learning and development.
• Manages local and van spare parts inventory.
• Submits all company expenses within the established guidelines and timelines as required by the Arjo Travel and Expense Policy.
• Works flexible hours and weekend to meet business/customer needs.
• Participates in any and all reasonable work activities as deemed appropriate and assigned by management.

Quality System Duties and Responsibilities

• Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
• Ensure compliance to all FDA and Worldwide Quality & Compliance regulations (As applicable to the job function).
• Must have the education and experience to understand and comply with U.S. and Worldwide medical device regulations (As applicable to the job function).
• Attend all required Quality & Compliance training at the specified interval.
• Adopt the “Beyond Compliance Quality Culture” in the work environment; always meet and exceed requirements.

Special Features/Conditions

• Ensures environmental consciousness and safe practices are exhibited in decisions.
• Must travel as required to customer sites (overnight travel amount will vary depending on the territories to be covered); must reside within the assigned territory; must be able to operate an automobile (valid driver’s licensed required).
• Ability to travel by car or public transportation as needed to meet business needs.
• May work extended hours during peak business cycles.
• Must be able to lift a minimum of 75 lbs.
• Required to wear required personal protective equipment (including biological/chemical protection) when potential hazards exist on customer sites and in Service Centers.
• Must be able to complete series of inoculations when required.
• Major tasks require the use of hands, legs and feet.
• Ability to utilize computer and telephone equipment and other related office accessories/devices to complete assignments.
• While performing the duties of this job, the employee is frequently required to stand, walk and sit.
• The employee must have use of hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; speak and hear.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.