Field Service Technician - Water Vending & Customer Care

Primo Brands; Tallahassee (FL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401K with match

Employee discounts

Paid vacation

Paid sick time

9 paid holidays

Floating holidays

Tuition reimbursement

Commuter benefits

Life insurance

Disability insurance

ESPP

Job summary

Primo Brands is a leading beverage company in North America, offering a wide portfolio of branded drinks. The Service Technician role in Tallahassee involves maintaining vending machines, servicing equipment, and delivering exceptional customer experiences while upholding safety standards.

You will build strong relationships with customers, handle parts and inventory, and perform routine inspections. This position requires flexibility to work weekends and a valid driver’s license.

Qualifications

• Exceptional customer service and communication skills.
• Strong mechanical aptitude and ability to use diagnostic tools.
• Ability to use application based handheld devices.
• Excellent planning, time management, organization and problem solving skills.
• Basic math skills proficiency.
• Ability to frequently lift and/or move up to 50lbs.
• Ability to stand for prolonged periods of time when servicing equipment.
• Valid Driver’s License and ability to meet Company driver qualification standards.
• Flexibility to work weekends based on business needs.

Responsibilities

• The Service Technician role is responsible for building high impact relationships with our customers, and ensuring our products, equipment, and services represent our brand each day.
• Perform maintenance, sanitation, repairs and lab sampling on Primo water vending machines while adhering to quality and safety standards.
• Respond to service calls in a timely manner and close service requirements with accuracy and precision.
• Responsible for loading equipment parts and managing inventory.
• Daily pre-trip inspection and maintain cleanliness of vehicle.
• Collects all cash/coins within designated retail markets and vending locations.
• Serve as a Primo brand ambassador by nurturing quality relationships with existing and potential new customers, being knowledgeable about our products and services and providing exceptional customer experiences.

Skills

Customer service

Mechanical aptitude

Diagnostic tools

Handheld devices

Planning & organization

Math skills

Lift 50lbs

Driver's license

Weekend availability

Tools

Diagnostic tools

Handheld devices

Job description

Primo Brands is a leading beverage company in North America, offering a wide portfolio of branded drinks. The Service Technician role in Tallahassee involves maintaining vending machines, servicing equipment, and delivering exceptional customer experiences while upholding safety standards.

You will build strong relationships with customers, handle parts and inventory, and perform routine inspections. This position requires flexibility to work weekends and a valid driver’s license.