Field Service Technician - Water Vending & Customer Care

Primo Brands Corporation; Suwanee (GA); On-site; USD 51,148,000 - 69,200,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with match

ESPP

Paid vacation & sick time

9 paid holidays

Paid family leave

Job summary

Primo Brands Corporation in Suwanee, GA is seeking a Service Technician to build strong customer relationships and ensure our water vending machines, products, and services reflect our brand every day. You will perform maintenance, sanitation, repairs, and lab sampling, respond to service calls promptly, and help manage parts inventory while maintaining vehicle and safety standards.

The role offers a comprehensive benefits package including health, retirement, stock purchase plan, life and

Qualifications

• Exceptional customer service and communication skills.
• Strong mechanical aptitude and ability to use diagnostic tools.
• Ability to use application based handheld devices.
• Excellent planning, time management, organization and problem solving skills.
• Basic math skills proficiency.
• Ability to frequently lift and/or move up to 50lbs.
• Ability to stand for prolonged periods of time when servicing equipment.
• Valid Driver’s License and ability to meet Company driver qualification standards.
• Flexibility to work weekends based on business needs.

Responsibilities

• The Service Technician role is responsible for building high impact relationships with our customers, and ensuring our products, equipment, and services represent our brand each day.
• Perform maintenance, sanitation, repairs and lab sampling on Primo water vending machines while adhering to quality and safety standards.
• Respond to service calls in a timely manner and close service requirements with accuracy and precision.
• Responsible for loading equipment parts and managing inventory.
• Daily pre-trip inspection and maintain cleanliness of vehicle.
• Collects all cash/coins within designated retail markets and vending locations.
• Serve as a Primo brand ambassador by nurturing quality relationships with existing and potential new customers, being knowledgeable about our products and services and providing exceptional customer experiences.

Skills

Exceptional customer service

Mechanical aptitude

Handheld devices

Planning & time management

Basic math

Lifting up to 50 lbs

Standing for long periods

Driver’s license

Weekend availability

Job description

Primo Brands Corporation in Suwanee, GA is seeking a Service Technician to build strong customer relationships and ensure our water vending machines, products, and services reflect our brand every day. You will perform maintenance, sanitation, repairs, and lab sampling, respond to service calls promptly, and help manage parts inventory while maintaining vehicle and safety standards.

The role offers a comprehensive benefits package including health, retirement, stock purchase plan, life and