Service Technician

Primo Brands Corporation; Knoxville (TN); On-site; USD 22,000 - 30,000; Full time

Job summary

Primo Brands Corporation in Knoxville, TN is seeking a Service Technician to support our growing beverage brand portfolio. You will build high-trust relationships with customers, perform service on water vending machines, and ensure our products and services reflect the Primo brand each day.

Responsibilities include maintenance, sanitation, repairs, and lab sampling; respond to service calls promptly; manage inventory and parts; conduct daily pre-trip vehicle checks; and promote exceptional

Qualifications

• Exceptional customer service and communication skills.
• Strong mechanical aptitude and ability to use diagnostic tools.
• Ability to use application based handheld devices.
• Excellent planning, time management, organization and problem solving skills.
• Basic math skills proficiency.
• Ability to frequently lift and/or move up to 50lbs.
• Ability to stand for prolonged periods of time when servicing equipment.
• Valid Driver’s License and ability to meet Company driver qualification standards.
• Flexibility to work weekends based on business needs.

Responsibilities

• Build high impact relationships with customers and ensure products, equipment, and services reflect the Primo brand.
• Perform maintenance, sanitation, repairs and lab sampling on water vending machines while adhering to quality and safety standards.
• Respond to service calls in a timely manner and close service requirements with accuracy and precision.
• Load equipment parts and manage inventory.
• Conduct daily pre-trip inspection and maintain cleanliness of vehicle.
• Collect cash/coins within designated retail markets and vending locations.
• Serve as a Primo brand ambassador by nurturing quality relationships with customers and providing exceptional experiences.

Skills

Customer service

Mechanical aptitude

Diagnostic tools

Handheld devices

Time management

Physical stamina

Driver's license

Tools

Diagnostic tools

Handheld devices

Job description

Overview

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.

Compensation: $19hr

Location: Knoxville, TN

Shift: M-F 7am - 4:30pm

Responsibilities

• The Service Technician role is responsible for building high impact relationships with our customers, and ensuring our products, equipment, and services represent our brand each day.

• Perform maintenance, sanitation, repairs and lab sampling on water vending machines while adhering to quality and safety standards.

• Respond to service calls in a timely manner and close service requirements with accuracy and precision.

• Responsible for loading equipment parts and managing inventory.

• Daily pre-trip inspection and maintain cleanliness of vehicle.

• Collects all cash/coins within designated retail markets and vending locations.

• Serve as a Primo brand ambassador by nurturing quality relationships with existing and potential new customers, being knowledgeable about our products and services and providing exceptional customer experiences.

Qualifications

• Exceptional customer service and communication skills.

• Strong mechanical aptitude and ability to use diagnostic tools.

• Ability to use application based handheld devices.

• Excellent planning, time management, organization and problem solving skills.

• Basic math skills proficiency.

• Ability to frequently lift and/or move up to 50lbs.

• Ability to stand for prolonged periods of time when servicing equipment.

• Valid Driver’s License and ability to meet Company driver qualification standards.

• Flexibility to work weekends based on business needs.

Primo Brands’ established portfolio includes billion-dollar brands Poland Spring® and Pure Life®, premium brands like Saratoga® and Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain® Ozarka®, and Zephyrhills®, purified brands, Primo Water® and Sparkletts®, and flavored and enhanced brands like Splash® and AC+ION®. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.

Primo Brands is proud to be an Equal Opportunity and Affimative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

Candidates must possess strong English language skills to effectively communicate with customers and provide exceptional service. Proficiency in English is essential for understanding customer needs, resolving inquiries, and collaborating with team members.