Field Service Technician - Water Systems & Sustainability

ECOLAB; Roxana (IL); On-site; USD 60,000 - 89,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Stock purchase plan

Pension

Job summary

Ecolab is seeking a Field Service Representative based in Roxana, IL to deliver on-site service for cooling towers and water disinfection, while building trusted customer relationships. You will diagnose and resolve issues, perform routine chemistry tests, safeguard safety protocols, and support Sales in district accounts.

This role offers hands-on autonomy, industry-leading training, and a path to growth within Nalco Water.

Qualifications

• High school diploma or equivalent.
• 2 years of experience in water treatment or an industrial/mechanical environment.
• A current and valid Driver's License with no restrictions.
• No immigration sponsorship available for this position.

Responsibilities

• Deliver expert service and support for cooling tower cleaning and water disinfection
• Provide technical support and elevate complex challenges as needed
• Build strong relationships with customers and promote best practices
• Ensure full compliance with safety policies and procedures
• Execute required chemistry tests, log and report data, and maintain product inventories at customer accounts
• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance plans
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required

Skills

Water treatment experience

Industrial environment experience

Driver's license

Customer-first mindset

Education

High school diploma or equivalent

Associate's degree or trade certification

Tools

Microsoft Office Suite

Job description

Ecolab is seeking a Field Service Representative based in Roxana, IL to deliver on-site service for cooling towers and water disinfection, while building trusted customer relationships. You will diagnose and resolve issues, perform routine chemistry tests, safeguard safety protocols, and support Sales in district accounts.

This role offers hands-on autonomy, industry-leading training, and a path to growth within Nalco Water.