Field Service Technician- Washington DC

Pitney Bowes; United States; Remote; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their dynamic team. In this client-facing role, you will provide essential support for a range of shipping and mailing technologies, ensuring clients receive top-notch service and solutions. Your mechanical and electrical repair skills will be put to the test as you troubleshoot and maintain equipment, all while enjoying a consistent Monday to Friday schedule. With opportunities for career growth and a culture that values innovation and teamwork, this position offers a rewarding path for those passionate about client success and technical excellence.

Benefits

Comprehensive Benefits

Career Growth Opportunities

Inclusive Work Environment

Qualifications

• Valid driver's license and clean driving record required.
• Ability to lift 55 lbs and travel within a multi-zip code territory.

Responsibilities

• Install, service, and upgrade shipping and mailing equipment.
• Troubleshoot and repair equipment to reduce client callbacks.
• Train clients on equipment during installation.

Skills

Customer Service Skills

Mechanical Repair

Electrical Repair

Troubleshooting

Windows Environment Familiarity

Education

High School Diploma

Tools

Hand Tools

Small Power Tools

Job description

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.

Job Description:

As a Field Service Technician at Pitney Bowes, you will play a key role in the Client's life cycle and experience. We are seeking mechanically inclined individuals who enjoy working in a client-facing environment. In this role, you will provide service to a variety of clients and support field service for all our shipping and mailing technology, from Inserters to Lockers. A successful Field Service Technician is client-centric, has strong customer service skills, is comfortable managing significant windshield time, and has experience repairing or troubleshooting both hardware and software solutions.

Your primary service area will be within 4 hours of Washington DC; some travel beyond this radius may be required.

In this role, you will have a consistent Monday – Friday schedule working in alignment with traditional office hours (some overtime may be required). The wage range for this position is $25 to $30 / hour, with the actual pay dependent on your skills and experience as they relate to the job requirements and the location where you will be performing the job.

This position is eligible to earn an incremental incentive of 10% on any sale of service or parts you present to Pitney Bowes clients.

You are:

• Someone who enjoys working on and repairing mechanical or electrical components.
• Excited by the idea of working for a career company with a 105-year history.
• Someone who enjoys being in a field-based role with significant windshield time.
• Motivated by the opportunity to earn additional income by selling services or parts you present to Pitney Bowes clients.

You will:

• Install, service, and upgrade Pitney Bowes Shipping and Mailing equipment for our clients.
• Support both Hardware and Software solutions.
• Troubleshoot and repair equipment successfully with the goal of reducing Client callbacks.
• Train clients on Pitney Bowes equipment at the time of installation.
• Work in a 100% client-facing capacity as a representative of Pitney Bowes.
• Cover a multi-zip code territory requiring significant windshield time.
• Utilize hand tools or small power tools to execute repairs, maintenance, and installations of Pitney Bowes Shipping and Mailing equipment.
• Maintain a safe and clean work environment.

Your Background:

• A valid driver's license, a clean driving record, and reliable transportation.
• The ability to lift 55 lbs + with or without accommodation.
• The ability to travel within a multi-zip code territory with up to 80% windshield time.
• The ability to bend, squat, stoop, or stand for extended periods of time.
• Complete familiarity with a Windows environment and basic knowledge of PC and Networking (Preferred).
• Experience with automated equipment (Preferred).

Our Team: SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies, and other applications for small and medium businesses, retail, enterprise, and government clients around the world to help simplify and save on the sending, tracking and receiving of letters, parcels and flats.

Check out our mail stations: SendPro Series C&P, DI2000 and our newest product/service - Smart Lockers. Machines for automating the insertion of mail into envelopes, opening mail, creating/printing documents, and shredding office documents.

We will:

• Provide the opportunity to grow and develop your career.
• Offer an inclusive environment that encourages diverse perspectives and ideas.
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization.
• Offer comprehensive benefits globally (PB Live Well).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Women / Minorities / Veterans / LGBTQ+ / Individuals with Disabilities are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.