Windows 10 Desktop Support Technician - 1st Shift

Lensa; Washington (District of Columbia); On-site; Full time

Job summary

A leading company in Washington, DC seeks a Windows 10 Desktop Support Technician for a fully onsite role. Ideal candidates will have 3 to 5 years of experience in desktop support and customer service. Responsibilities include diagnosing software issues and providing hardware support, all while enhancing employee productivity.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Employee Assistance Program

Time Off/Leave

Qualifications

• 3 to 5 years Windows 10 Desktop Support experience.
• 3 to 5 years Enduser client -LAN/Networking support.
• Basic experience with Active Directory.

Responsibilities

• Incident resolution, software break/fix.
• Installation of software, upgrades, and support peripherals.
• Deskside support in a hospital environment is a plus.

Skills

Hardware / Software troubleshooting

Windows 10

Customer Service Experience

Tools

ServiceNow

Active Directory

LogMeIn

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, TEKsystems, is seeking professionals in Washington, DC. Apply via Lensa today!

Working 100% onsite in the Georgetown area

Top Skills - Must Haves

• Hardware / Software troubleshooting and support
• Windows 10
  
  

Top Skills' Details

• 3 to 5 years Windows 10 Desktop Support experience in a corporate environment.
• 3 to 5 years Enduser client -LAN/Networking support in a corporate environment
• Customer Service Experience
  
  

Must be or willing to get fully vaccinated per client requirements.

Job Description

• Incidents – Software break/fix
• IMACs – Installation of software, machine upgrades, etc.
• Refresh
• Support peripherals for scanning paper and ID cards, barcode scanners, credit card readers, label printers, signature pads, Dragon dictation microphones, and RFID readers
• Basic experience with Active Directory
• Experience with Windows 10 and Microsoft Office
• Experience with Deskside support in a hospital environment a plus
• Experience with ServiceNow- PREFERRED NOT REQUIRED
• Experience with LogMeIn
• Ticketing System is ServiceNow
• Tech walk-up bar at staffed locations
  
  

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully onsite position in Washington D.C.,DC.

Application Deadline

This position is anticipated to close on Jun 4, 2025.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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