Field Service Technician:Walmart- Grove City, OH

Plug Power, Inc.; Grove City (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to support fuel cell products in electric lift trucks. This role involves performing preventative maintenance, troubleshooting, and resolving breakdowns while ensuring high standards of safety and customer service. The ideal candidate will possess strong mechanical and electrical troubleshooting skills, along with excellent communication and interpersonal abilities. Join this innovative company to make a significant impact in the field service sector, contributing to the efficiency and reliability of cutting-edge fuel cell technology.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Bonus Eligibility

Paid Time Off

Volunteer Time

Lifestyle Reimbursement Program

Education Assistance

Mental Health Support

Qualifications

• 3+ years of experience in mechanical and electrical troubleshooting.
• Strong communication and problem-solving skills required.

Responsibilities

• Maintain and service fuel cells at customer sites.
• Diagnose and troubleshoot mechanical and electrical systems.
• Provide on-call support and enforce safety procedures.

Skills

Mechanical Troubleshooting

Electrical Troubleshooting

Communication Skills

Problem-Solving Skills

Interpersonal Skills

Education

High School Diploma

Technical Electrical Coursework

Tools

Standard Tools

Job description

Status: Non-Exempt (hourly)

Department: Field Service

Site: Walmart - Grove City, OH

Position Summary

The Field Service Technician will support our fuel cell products installed in electric lift trucks, performing preventative maintenance and resolving breakdowns. Responsibilities include installation, servicing, reporting breakdown events, parts ordering, and maintenance at a specific location. This role involves significant interaction with customer personnel and lift truck operators, requiring excellent technical, communication, interpersonal, and motivational skills.

Core Duties and Responsibilities

• Maintain and service fuel cells at customer sites.
• Diagnose, troubleshoot, and evaluate to maintain fleet performance.
• Perform specialized services such as field retrofits and software/hardware upgrades.
• Provide on-call and emergency support as needed.
• Purchase tools, equipment, and parts for support tasks.
• Troubleshoot and maintain high-pressure hydrogen storage, electrical systems, and fueling systems as required.
• Communicate with customer personnel and hydrogen suppliers regarding fuel cell support.
• Provide feedback to regional service teams on fuel cell performance and maintenance issues.
• Complete administrative duties including incident reports, service logs, and inventory documentation.
• Enforce safety procedures in the field and at customer sites.
• Travel as needed, driving safely and adhering to traffic laws.
• Represent Plug Power professionally at all times.
• Perform additional duties as assigned.

Education and Experience

• High school diploma or equivalent, with technical electrical coursework preferred.
• At least 3 years of experience in mechanical and electrical troubleshooting; formal training may be considered.
• Valid driver’s license with a clean driving record.
• Ability to lift 50 pounds unassisted.
• Knowledge of lift truck operation is preferred.
• Mechanical aptitude and familiarity with computer systems (Word, PowerPoint, Excel, Outlook).
• Strong interpersonal and communication skills.
• Creative problem-solving skills.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Reliable and punctual.
• Tools: Must provide own standard tools; specific fuel cell tools provided by Plug Power.

Pay Rate: $24.00 - $28.00 per hour

Benefits include:

• Health, Dental & Vision Insurance from day one
• 401(k) with 5% company match
• Bonus eligibility
• Paid time off, holidays, and volunteer time
• Lifestyle Reimbursement Program
• Education Assistance
• Mental health support and counseling
• Employee Assistance Program

Plug Power is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.