Field Service Technician Trainee

LDI Connect; New York (NY); On-site; Full time

Job summary

LDI Connect is seeking a Field Service Technician Trainee to join their expanding team in New York. The role involves troubleshooting and repairing office systems while providing excellent customer service. No prior experience is needed, but a valid driver's license and mechanical inclination are required. This entry-level position offers a typical hourly rate of $16.83 to $19.23.

Qualifications

• Excellent customer service skills, ability to think and work independently.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Follow a maintenance schedule to ensure equipment operates within specifications.
• Respond to and resolve emergency service calls.
• Maintain inventory of commonly used spare parts.

Skills

Customer service skills

Troubleshooting ability

Job description

Join to apply for the Field Service Technician Trainee role at LDI Connect

5 months ago Be among the first 25 applicants

Join to apply for the Field Service Technician Trainee role at LDI Connect

LDI Connect is a high-performing technology services company with a proven track record of creating rewarding careers.

We do it all - from copiers/printers, document management, managed IT services, hosted/cloud services, phone systems, and professional audio/video systems, and security. We are an organization with a strong, tenured sales and service organization and we are in full growth mode looking for talent to join the LDI Connect team.

With headquarters on Long Island, come see why Long Island Business News honored LDI Connect with an award that recognizes our commitment to a high performing- yet people-centered workplace culture. Our other offices in CT, NYC, NJ and LA share the same commitment!

Are you mechanically inclined, love working with your hands and can see yourself on the road traveling throughout Queens and the Brooklyn area?

Our team of Field Service Technicians is expanding and we are looking for talent hungry to learn!

As a Field Service Technician Trainee at LDI Connect, you will learn how to effectively repair, trouble shoot and diagnose failures, along with performing other assigned activities.

Essential Functions

• Follow a planned maintenance schedule to insure all equipment operates within manufacturer specifications.
• Maintain, repair and trouble shoot our variety of networked office systems.
• Perform quality assurance/ preventative maintenance calls at manufacturer recommended intervals or as required based on volume and applications.
• Respond to and resolve all emergency service calls.
• Maintain personal inventory and car stock.
• Maintain an electronic file of all work performed, dated with appropriate meter readings and applicable comments.
• Plan Service work at the beginning of the day, reviewing open service calls and prioritizing them by importance and complaints
• Maintain an inventory of commonly used and consumable spare parts.
• Effectively communicate with customers any unresolved service calls and the course of action necessary to complete such calls.
• Report all problems, concerns and issues immediately to the Service Manager.
• All emergency service calls will be responded to in 4 hours or less (exceptions apply).
• QA/ PM planning will be scheduled to have the least impact on our customers’ operation.
• All equipment will operate at a minimum 95% uptime as measured quarterly and by industry standards.
• Spare parts inventory will be replenished as needed but not less than one time per week.
• All necessary documentation will be clear, complete, accurate and on time.
• Excellent customer service skills, ability to think and work independently.
• Additional responsibilities/functions may be added, changed or removed based on the development and future requirements of this position.
  
  

QUALIFICATIONS:

• Excellent customer service skills, ability to think and work independently.
• Hardware and software trouble shooting ability.
• Valid driver’s license and reliable transportation required.
  
  

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision and depth perception.

The typical hourly range for this role is between $16.83/hr and $19.23. The offered hourly rate will depend on experience and/or education.

LDI Connect and affiliates provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Retail Office Equipment

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