Field Service Technician-St Louis, MO

BeaconMedaes LLC; St. Louis (MO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Education assistance

Professional development

Job summary

BeaconMedaes LLC is seeking a Field Service Technician for the St. Louis, MO area. You will perform preventive maintenance, diagnostics, and repairs on medical gas equipment at customer sites while maintaining safety and quality standards.

You will also build strong customer relationships, provide technical support, and train other technicians as needed. A valid driver's license and travel are required; ASSE credentials or plan to obtain within 1 year of employment are expected.

Qualifications

• 3–5 years of technical field service experience maintaining and repairing equipment.
• Maintenance, overhaul and repair of a wide variety of compressed air or vacuum equipment.
• Strong mechanical and electrical skills; ASSE 6005 and ASSE 6040 or ability to obtain within 1 year.

Responsibilities

• Perform preventive maintenance and repairs on Medical Gas Products per manufacturer schedules.
• Provide high-level customer service, build rapport, and act as company ambassador.
• Complete job reports, time sheets, and expense reports on schedule.

Skills

Computer literacy

Mechanical skills

Electrical skills

Customer focus

Communication skills

Detail oriented

Education

Associate degree or equivalent

Technical training in mechanical/electrical

Tools

Microsoft Office

Office tools (Word/Excel)

Diagnostics tools

Job description

Your role

Are you a mechanically inclined professional who enjoys working with your hands? BeaconMedaes is seeking a qualified Field Service Technician for the St Louis, Missouri area. This is an excellent opportunity for a highly motivated and energetic individual to join our team. In this role, you will perform preventive maintenance, troubleshooting, and repairs on medical gas equipment at customer sites while ensuring the highest standards of safety, quality, and service. You will also build and maintain strong customer relationships, identify opportunities to enhance customer value, and represent BeaconMedaes' commitment to excellence-keeping us First in Mind, First in Choice.

Preventative Maintenance and Repairs (85%)

Perform routine, preventative maintenance and repairs on Medical Gas Products. Preventative maintenance should be conducted in accordance with manufacturer's recommendations (with regards to schedule and scope). Perform diagnostics on malfunctioning products, determine possible causes for malfunctions and perform repairs as suggested by diagnostics and assessment. Test and document the proper operating parameters prior to and following preventative maintenance and repairs. Provide walk-through evaluations and basic system assessments.

Customer Service & Support Responsibilities

• Provide a high level of customer service, responding to customer needs and working to satisfy customer expectations
• Develop rapport with customers through effective communication, interpersonal skills and professionalism
• Serve as an ambassador for the company
• Train and assist other Service Technicians as requested
• Provide technical support to other departments and personnel as required
• Always promote and practice proper safety procedures and correct use of personal protective equipment (PPE)
• Maintain a professional image at all times through appearance and personal actions
• Maintain positive company brand through appropriate attention to the appearance of the company vehicle
• Maintain the service vehicle per manufacturer's recommendations
• Properly store and manage inventory levels of accuracy, to provide quick customer repairs (one visit)

Recordkeeping and Documentation (10%)

Complete Job Reports daily, Time Sheets weekly, Expense Reports turned in at least monthly and other job-related paperwork as required.

Warranty Part Returns (5%)

Return parts replaced under warranty as requested by Technical Support, Quality or Service Management. Returns must be completed within two weeks. Perform assigned duties in accordance with BeaconMedaes standards, while always striving to understand the needs and expectations of the customer. Take whatever action is appropriate and required to get the job done and to establish/ maintain communication with all people/ employees considered necessary to get the job done. Perform additional assignments as required.

To succeed, you will need

Experience

• 3 to 5 years of technical field service experience maintaining and repairing equipment
• Demonstrated expertise in the maintenance, overhaul and repair of a wide variety of compressed air or vacuum equipment
• Strong mechanical and electrical skills
• Should have ASSE 6005 and ASSE 6040 credentials or the ability to obtain ASSE certification within 6040 credentials or the ability to obtain ASSE certification within 1 year of employment is required.

Supervisory Responsibility

None

Education

• Associate Degree or equivalent
• Technical training in mechanical and/or electrical, or equivalent experience

Skills

• Must be comfortable using a computer
• Must be familiar with Microsoft Office, including Word and Excel
• Solid understanding of mechanical and electrical components
• Customer Focused
• Good Oral and written communication skills.
• Detail Orientated

Travel

• Must have a valid driver's license.
• The ability to travel on short notice may be required.

In return, we offer

Here at BeaconMedaes, we play a vital role in helping healthcare facilities sustain patients when they are at their most vulnerable - and innovation is a huge part of our lifeblood. Our brand promise, \"Life is in the Details,\" represents one of our core values, as patient lives literally depend on our work. And when new employees join our team, we strive to ensure they understand that medical gas is a life-safety system and a critical asset in healthcare facilities. One day, one of our moms, dads, grandparents, or children could be a patient - and we aim to ensure that every solution we provide is up to the standards that we would want for them.

Further, we know that the longevity and success of BeaconMedaes would not be possible without our people - the BeaconMedaes family. We are supported by employees who are passionate about taking care of customers, and we know that this passion is the key to our prosperity.

At BeaconMedaes we offer attractive benefits including:

• Excellent compensation package, including a flexible benefits plan, and 401 (k) retirement plan
• Health insurance/ Dental insurance/ Vision insurance
• Paid time off
• Life & Disability insurance plans
• Various wellness programs
• Voluntary benefit programs available including pet insurance, legal plans, identity protection, etc.
• We offer education assistance after 1 year of employment
• Opportunities for professional development
• We provide a collaborative, inclusive, and flexible work environment

Start your career journey with us and learn what it means to be part of the BeaconMedaes family. We offer a wide range of interesting roles and many opportunities to grow and thrive.

BeaconMedaesLLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We offer reasonable accommodation for any part of the employment process due to a physical or mental disability. Please contact the HR team at 803-817-5600 or [e-mail] on a case-by-case basis.

Contact information

Talent Acquisition Team: Geetika Tewari