Field Service Technician- South (Remote+Travel)

Alfa Laval Inc.; Broken Arrow (OK); Remote; USD 58,000 - 75,000; Full time

Job summary

An innovative company is seeking a Field Service Technician to provide 24/7 on-call support and training for mechanical and electrical components. This role involves troubleshooting, preventive maintenance, and ensuring optimal performance of equipment like decanters and heat exchangers. With a focus on customer service and teamwork, you will travel extensively within the Southern region. The company offers a competitive salary, full benefits, and values diversity and inclusion in the workplace. If you are passionate about technology and customer service, this opportunity is perfect for you.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Competitive salary

Sales commissions

Overtime eligible

Qualifications

• Must have an Associate's Degree or 2+ years of relevant experience.
• General knowledge of PLCs and troubleshooting skills required.

Responsibilities

• Troubleshoot and repair mechanical and electrical equipment.
• Perform preventive maintenance and emergency repairs.
• Document services provided for invoicing purposes.

Skills

Customer service and sales

Excellent interpersonal skills

Strong verbal & written skills

Troubleshooting and solving technical problems

Basic PC skills

Education

Associate's Degree

2+ years of relevant experience

Tools

Programmable Logic Controllers (PLCs)

Job description

Every day, we get opportunities to make a positive impact - on our colleagues, partners, customers and society. Together, we're pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.

As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

About the job

The Field Service Technician is available for 24/7 on call field service labor, trouble shooting and service training at customer locations for mechanical, electrical, and electronic components such as decanters, high speed separators or heat exchangers to ensure reliable operation, optimum performance and efficiency.

This includes performing preventive maintenance, emergency and warranty repairs. Must be able to manage travel costs and operating expenses associated with field service visits.

This is a remote position with preference in the Southern region: Houston, TX; Baton Rouge, LA; Birmingham, AL; Broken Arrow, OK; Dallas, TX; Kansas City, MO

There are multiple openings available for this position.

As a part of the team, you will:

• Troubleshoot and repair mechanical and electrical equipment on Separators, Decanters and Heat exchangers
  
• Install, startup and shut down equipment in accordance with company and customer safety procedure in line with OSHA requirements
  
• Perform trial test runs when work is completed to ensure performance rates and quality meet established specifications
  
• Document services provided and parts used for invoicing purposes
  
• Advise operators and customer line mechanics/ maintenance personnel of operating procedures for working safely around equipment
  
• Perform preventive maintenance service calls on customer equipment
  
• Assist customer maintenance personnel with technical and procedural troubleshooting techniques
  
• Assist and train customer maintenance and supervisory personnel on how to operate equipment and perform maintenance tasks
  
• Travel 75-85%.
  

We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

What you know:

You have an Associate's Degree or 2+ years of relevant experience, general knowledge of Programmable Logic Controllers (PLCs) or processors, and an aptitude for:

• Customer service and sales
  
• Excellent interpersonal skills
  
• Strong verbal & written skills
  
• Troubleshooting and solving technical problems independently
  
• Working successfully within a team
  
• Basic PC skills
  

Please Note: Due to safety requirements while onsite at customer facilities, Technicians may be required to use respirators. Role also requires the ability to lift heavy items and perform tasks requiring physical strength (climbing, standing, equipment use).

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US South or have an established presence in the area.

What's in it for you?

Alfa Laval offers a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) plan, and more. At Alfa Laval, we carefully consider a wide range of compensation factors to determine your total compensation package. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The base salary for this role is typically $58,000 to $75,000 yearly, plus target bonus, overtime eligible, and sales commissions.

Alfa Laval is an equal opportunity employer. We are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

EEO/Vet/Disabled Employer