Field Service Technician, Sheetfed Electrical

Heidelberg Postpress Deutschland GmbH; Kennesaw (GA); In loco; USD 41.000 - 48.000; Tempo pieno

Descrizione del lavoro

Heidelberg USA is seeking a Field Service Technician with an Electrical focus to install, diagnose, and repair Sheetfed printing equipment. The role requires on-site travel to customer locations, a company vehicle, and coverage of travel expenses when outside the designated area.

You will troubleshoot electrical and control systems, perform preventative maintenance, and train customers on equipment operation and basic maintenance.

Competenze

• Technical training in industrial electrical systems or controls troubleshooting.
• Ability to read and interpret electrical schematics and wiring diagrams.
• Experience troubleshooting industrial equipment and automated systems.
• Strong communication and customer service skills.

Mansioni

• Troubleshoot, diagnose, and repair electrical and control system issues on Heidelberg Sheetfed equipment.
• Perform preventative maintenance and service work under service contracts and warranties.
• Interpret schematics and wiring diagrams to identify faults and complete repairs.
• Install and support new or used equipment with installation teams and riggers.
• Conduct scheduled inspections and document results with photos.
• Maintain service documentation for performance tracking and asset protection.
• Provide customer training on operation and basic troubleshooting procedures.

Conoscenze

Electrical troubleshooting

Reading schematics

Industrial equipment

Field service

Customer service

Valid driver's license

Formazione

Associate degree or vocational training

3-5 years field service experience

Descrizione del lavoro

Who are we:

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!

Are you looking for a challenge? That's what we offer!

Field Service Technician Sheetfed, Electrical

Position Overview

The Field Service Technician - Sheetfed (Electrical Focus) is responsible for installing, troubleshooting, diagnosing, and repairing Heidelberg Sheetfed printing equipment, with a primary focus on electrical and control system issues. This role supports customers by identifying electrical faults, performing repairs, and ensuring equipment operates safely and efficiently. Technicians also provide customer training on equipment operation and basic maintenance procedures.

Technicians take ownership of service assignments and collaborate with installation teams, riggers, fellow technicians, and the technical helpdesk to resolve issues and complete installations. Strong knowledge of industrial electrical systems, machine controls, and the ability to interpret electrical schematics are essential for success in this role.

This position requires travel to customer locations to provide on-site service and support. A company vehicle is provided. When travel extends beyond the assigned geographic area, airfare, lodging, rental car, and per-dem expenses are covered. Delivering professional, proactive, and consistent customer service is a key expectation of this role.

What you will do

• Troubleshoot, diagnose, and repair electrical and control system issues on Heidelberg Sheetfed printing equipment.
• Perform preventative maintenance and service work on Sheetfed equipment under charge service and service contract/warranty agreements.
• Interpret electrical schematics, wiring diagrams, and system documentation to identify faults and complete repairs.
• Install and support new or used equipment in coordination with qualified riggers and installation teams, including customer-requested equipment relocations.
• Conduct scheduled equipment inspections (SS36 - 10, 20, 30, and annual inspections), ensuring proper documentation and photographs are completed.
• Maintain accurate service documentation to support equipment performance tracking and protect both Heidelberg and customer equipment investments.
• Provide customer training on equipment operation, electrical components, and basic troubleshooting procedures.
• Demonstrate the value of Heidelberg service during customer visits and identify opportunities to support additional service or parts needs, including APS and car stock sales.
• Maintain strong product knowledge and communicate effectively with customers and internal teams.
• Complete all required administrative responsibilities in a timely manner, including expense reports, time sheets, escalation reports, inspection documentation, training requirements, and the company vehicle maintenance.

Requirements

• Technical training or experience in industrial electrical systems, electrical maintenance, or controls troubleshooting.
• Ability to read and interpret electrical schematics, wiring diagrams, and technical documentation.
• Experience troubleshooting industrial equipment, automated machinery, or control systems.
• Strong mechanical and electrical aptitude with the ability to diagnose equipment issues in the field.
• Ability to work independently while manage service assignments and customer expectations.
• Strong communication and customer service skills.
• Valid driver's license and travel to customer locations.

Preferred Qualifications

• Associates degree, vocational apprenticeship, or job-related work experience 3-5 years minimum
• Experience working with printing equipment, Sheetfed presses, or similar industrial machinery.
• Knowledge of PLC-controlled systems, sensors, drives and machine control interfaces.
• Field service or technical support experience in a manufacturing or industrial environment.
• Prior experience performing equipment installation or commissioning.

Travel

This position requires travel to customers sites covering the Central Region but not limited to this area, the position includes a company vehicle. When traveling outside of this geographical area all airfare, hotels and per diem are supplied.

Travel is required (67 to 100%)

Salary

$30 to $35 an hour

Location

Massachusetts

ADA

Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA

Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to appl