Field Service Technician, Sheetfed Mechatronic

Heidelberger Druckmaschinen AG; Cleveland (OH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, dental & vision coverage from

Short- and long-term disability

401(K) plan with employer match

Life insurance

Vacation, Sick and Personal Time Off

10 company holidays

4 floating holidays

Job summary

Heidelberg USA is seeking a Field Service Technician – Sheetfed to install, troubleshoot, repair, and train customers on Heidelberg sheetfed equipment. The role requires strong control systems knowledge, hands-on mechanical aptitude, and the ability to work with installation teams and the service desk to complete tasks efficiently.

The position involves approx. 50% travel to customer sites, ongoing documentation, and collaboration with riggers to install and commission new or used equipment.

Qualifications

• Experience working on printing or similar equipment, Heidelberg equipment preferred.
• Travel about 50% of the time to customer sites.
• 3-5 years of experience working on bindery equipment (cutters, folders, stitchers).
• Mechanical/mechatronics background is preferred.
• Computer/tech savvy and strong customer service skills.
• Regular attendance and timeliness are required.

Responsibilities

• Troubleshoot, repair, conduct maintenance & train on Sheetfed equipment.
• Install new or used equipment with qualified riggers and support equipment moves.
• Inspect equipment and complete SS36 inspections, documenting with photos for records.
• Prepare and file reports; protect Heidelberg and customer investments; reduce costs where possible.
• Demonstrate service value to customers to generate additional revenue (APS / car stock sales).

Skills

Mechanical aptitude

Customer service

Hands-on

Troubleshooting

Education

Mechatronics background

Tools

Microsoft Office Suite

Job description

Who Are We

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!

Who Are We

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!

Are you looking for a challenge? That's what we offer!

Field Service Technician – Sheetfed

Description

The Field Service Technician – Sheetfed is responsible for installing, troubleshooting, repairing, and training customers on Heidelberg equipment. This role requires a solid understanding of control systems, components, and maintenance processes. Technicians collaborate with installation teams, riggers, and the technical helpdesk to ensure tasks are completed effectively.

Details

• Troubleshoot, repair, conduct maintenance & train on Sheetfed equipment via charge service
• Troubleshoot, repair, conduct maintenance & train on Sheetfed equipment under service contract/warranty
• Work with assigned qualified riggers to install new or used equipment that are sales generated. This also applies to the customer requests regarding equipment moves. This includes installation work orders and charge service.
• Inspect equipment generated via SS36 (10,20,30 & annual inspections) completing the proper documentation and attaching photographs. This reporting is generated to police equipment for Heidelberg and our customer’s records. Protecting Heidelberg and our customer’s investment. Reduce costs to contract when possible.
• When Visiting customers show our customers the value added by choosing Heidelberg service in a attempt to generate additional revenue. APS /Car stock sales.
• Product knowledge and the ability to communicate clearly verbally and written (internal and external).
• Complete all paperwork in a timely manner (i.e. expenses, time-sheets escalation reports, SS36 related reports, online training courses, car maintenance.

Location

Detroit, MI or Ann Arbor Area

Requirements

• Experience working on printing or similar equipment preferably Heidelberg equipment or similar
• Travel about 50% of the time depending on customer site and needs
• 3-5 years of experience working on bindery equipment (Cutters, folders, stitchers. etc.)
• Mechanical/mechatronics background
• Experience using Microsoft Office Suite
• Computer/tech savvy and customer service skills
• Like working with your hands and have a mechanical aptitude
• Regular attendance and timeline is required
• There may be times that over-time or weekend work will be critical to the job.

Benefits Overview

• Medical, dental, and vision coverage eligibility from day 1
• Short- and long-term disability coverage offered
• 401 (K) plan with employer match
• Life insurance coverage offered
• Vacation, Sick and Personal Time Off offered
• 10 company holidays
• 4 floating holidays

ADA

Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA

Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.

EEO/AA Statement

Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.

Pay Transparency Nondiscrimination Provision

Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Good to know

Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.