Field Service Technician- Shakopee, MN

PLUG POWER INC; Minnesota; Hybrid; USD 33,062 - 38,572; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with 5% company match

Bonus eligibility

Paid time off

Lifestyle reimbursement program

Education assistance

Employee Assistance Program

Job summary

PLUG POWER INC in Minnesota is seeking a Field Service Technician to maintain and service fuel cells in electric lift trucks. The role involves troubleshooting, diagnostics, and providing on-call support for fuel cells at customer sites.

Qualified candidates should have a high school diploma and at least three years of experience in mechanical and electrical troubleshooting. The position offers an hourly pay rate of $24.00 - $28.00 and a comprehensive benefits package, including health insurance and a 401(k) with company match.

Qualifications

• 3+ years of mechanical and electrical troubleshooting experience.
• Valid driver license with a clean driving record.
• Ability to lift 50 pounds regularly.

Responsibilities

• Maintain and service fuel cells at customer sites.
• Perform diagnostics and troubleshooting to keep the fleet operational.
• Execute specialized service procedures and provide emergency support.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Communication skills

Time management

Education

High school diploma or equivalent with technical electrical coursework

Tools

Standard set of tools

Job description

Field Service Technician – Shakopee, MN

Status: Non-Exempt (hourly), Department: Field Service.

Position Summary

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, performing preventative maintenance, resolving breakdowns, and installing and servicing fuel cells at customer sites.

Core Duties and Responsibilities

• Maintain and service fuel cells at customer sites.
• Perform diagnostics, troubleshooting, and evaluations to keep the fleet operational.
• Execute specialized service procedures, including field retrofits and software/hardware upgrades to existing fuel cells.
• Provide on‑call and emergency support as required.
• Purchase tools, equipment, and parts for customer service and support.
• Handle troubleshooting and maintenance of high‑pressure hydrogen storage systems, 480VAC, flammability, cryogenic liquid, high‑pressure gas, and fueling systems.
• Maintain communication with customer personnel and hydrogen suppliers regarding aftermarket support.
• Report breakdown events, parts ordering, and maintenance records.
• Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site/system documentation.
• Enforce safety procedures in the field and at customer sites.
• Travel as required for business needs, driving safely and adhering to all traffic laws.
• Represent Plug Power professionally at all times.
• Perform other duties as assigned.

Education and Experience

• High school diploma or equivalent with technical electrical coursework.
• Three (3) years or more of direct experience in mechanical and electrical troubleshooting (formal training may be considered in lieu of direct experience).
• Valid driver license, clean driving record, and ability to safely operate a motor vehicle.
• Ability to lift 50 pounds regularly and unassisted.
• Knowledge of lift truck operation and applications (highly preferred).
• General mechanical aptitude required.
• Computer and software skills: Word, PowerPoint, Excel, Outlook.
• Strong interpersonal and communication skills across diverse audiences.
• Ability to work independently and exercise uncompromising dedication to quality.
• Exceptional time‑management and reliability.
• Technician must provide own standard set of tools – specific fuel cell tools will be supplied by Plug Power.

Pay Rate

$24.00 - $28.00 per hour.

Benefits

• Health, Dental, and Vision Insurance eligibility starting from the first day of hire.
• 401(k) with 5% company match.
• Bonus eligibility.
• Paid time off: vacation, personal, floating holidays, sick, and volunteer time off.
• Paid holidays.
• Lifestyle reimbursement program.
• Education assistance.
• Access to mental health support and counseling professionals.
• Employee Assistance Program.

Equal Employment Opportunity

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.