Field Service Technician- Mercedes, Vance, AL

Plug Power; Tuscaloosa (AL); On-site; USD 33,751 - 39,261; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off including holidays

Job summary

A leading clean energy company is looking for a Field Service Technician to maintain and service fuel cells in electric lift trucks. Responsibilities include preventative maintenance, troubleshooting, and customer support. Candidates should have a high school diploma with technical coursework, three years of experience in troubleshooting, and excellent communication skills. This role offers an hourly pay range of $24.50 to $28.50, along with benefits like health insurance and a 401(k) plan.

Qualifications

• Must have three or more years of experience in mechanical and electrical troubleshooting.
• Valid driver license and clean driving record required.
• Ability to lift 50 pounds unassisted.

Responsibilities

• Maintain and service fuel cells at various customer sites.
• Perform diagnostics and troubleshoot equipment issues.
• Completing administrative documentation including service logs.

Skills

Mechanical and electrical troubleshooting

Communication skills

Interpersonal skills

Problem-solving creativity

Time management

Education

High school diploma or equivalent with technical electrical coursework

Three or more years of direct experience

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Outlook

Job description

Field Service Technician – Mercedes, Vance, AL

Position Summary The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location, reporting breakdown events, ordering parts, and maintaining the fuel cells. The role offers exposure to customer personnel and electric lift truck operators, requiring strong technical, communication, interpersonal, and motivational skills.

Status: Non-Exempt (hourly) | Department: Field Service

Core Duties and Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Providing on‑call and emergency support service to customers as required.
• Purchasing tools, equipment, and parts for customer service and support as required.
• May require troubleshooting and maintenance of high‑pressure hydrogen storage, 480 VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.
• May include maintaining ongoing communication with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Travel as required for business needs; expected to drive safely and adhere to all traffic laws.
• Represent Plug Power in a professional manner at all times and in all interactions.
• Perform other duties as assigned.

Education and Experience

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
• Formal training and education may also be considered in lieu of direct experience.
• Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle.
• Must be able to lift 50 pounds on a regular basis unassisted.
• Knowledge of lift truck operation and applications is highly preferred.
• General mechanical aptitude is required.
• Computer and software systems skills as applicable to position including but not limited to Word, PowerPoint, Excel, and Outlook.
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels.
• Excellent verbal and written communication skills.
• Creativity in solving technical problems.
• Ability to work independently.
• Uncompromising dedication to quality.
• Exceptional time‑management skills with the ability to handle multiple tasks.
• Punctual and reliable.
• Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug Power.

Pay Rate

$24.50 - $28.50 hourly

Total Rewards Package

• Base salary determined on factors including but not limited to education, experience, skills, and geography.
• Pay range may not include local geographic pay variations; applicable differentials discussed during interview.
• Health, dental, and vision insurance eligibility from the first day of hire.
• 401(k) with 5% company match.
• Bonus eligibility.
• Paid time off including vacation, personal, floating holidays, sick and volunteer time off.
• Paid holidays.
• Lifestyle reimbursement program.
• Education assistance.
• Global access to mental health support and counseling professionals.
• Employee assistance program.

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.