Field Service Technician - Scraper

Motion; Northern (KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) plan

Tuition reimbursement

Paid vacation

Sick leave

Holiday pay

Job summary

Motion is seeking a Field Service Technician II to join our Elkview, WV team. This on-site role handles installation, diagnostics, and repair of hydraulic and other equipment at customer sites, with on-call support.

You will work with customers and internal teams, read schematics, and mentor junior technicians while ensuring safety and quality standards are met.

Qualifications

• Typically requires a technical degree and 3–5 years of related experience.
• Ability to read hydraulic schematics.
• Strong communication skills with customers and teams.
• Experience with on-site service and installations.

Responsibilities

• Perform on-site service and repairs for customer equipment.
• Install, diagnose, repair, and service equipment at client sites.
• Provide technical support and training to customers.
• Lead small projects at customer sites as needed.
• Ensure compliance with safety standards and regulations.

Skills

Hydraulic schematics

Shop equipment operation

Verbal & written communication

Customer service

Education

Technical degree

Job description

## Field Service Technician - ScraperApply: On-Site: Elkview, WV, USA: Full time: Posted Yesterday: R26\\_0000031632**SUMMARY:**Under general supervision, the Field Service Technician II performs moderately complexcustomer support activities for equipment and systems products such as hydraulics,component repair, welding, and relatively complex equipment. This role performs repair,preventative maintenance and installation with regional responsibility for equipment andsystems.**JOB DUTIES*** Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.* Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.* Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.* Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.* Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.* Works under general supervision and follows detailed guidelines to work on moderately complex repairs and installations.* Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.* Provides technical support and training to customers on operational or maintenance aspects of system equipment.* Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.* Assists less experienced Field Service Technicians with addressing customer needs.* May lead small to moderate projects at customer sites.* Performs other duties as assigned.**EDUCATION & EXPERIENCE*** Typically requires a technical degree and three (3) to five (5) years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Ability to read hydraulic schematics.* Ability to operate shop equipment safely.* Excellent verbal and written communication skills* Work effectively with customers, peers and management to resolve client issues.**PHYSICAL DEMANDS:*** Push/pull up to 100 pounds* Lift/carry up to 100 pounds* Lift bulky objects* Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.* Working conditions may be indoor and/or outdoor. Noise level may be loud at times.**LICENSES & CERTIFICATIONS:*** Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.**SUPERVISORY RESPONSIBILITY:**BUDGET **RESPONSIBILITY**: NoCOMPANY INFORMATION:Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.