Field Service Technician II

Motion; Ohio; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation, sick, and holiday pay

Job summary

Motion is seeking a Field Service Technician II to perform on-site service and maintenance for hydraulic systems, installations, diagnostics and repairs at client sites in the Lafferty, OH area. The role includes 24/7 on-call support and regional responsibility to ensure equipment performance and customer satisfaction.

The ideal candidate holds a technical degree with 3–5 years of related experience, can read hydraulic schematics, operate shop equipment safely and communicate clearly with

Qualifications

• Technical degree required with 3–5 years related experience.
• Ability to read hydraulic schematics and operate shop equipment safely.
• Excellent verbal and written communication skills; customer-focused.

Responsibilities

• Perform on-site service for new and existing clients, including diagnostics, repair, installation and upgrades.
• Diagnose problems, assess severity, document findings and decide repair vs. replacement.
• Provide technical support and training to customers; lead small projects as needed.

Skills

Read hydraulic schematics

Verbal and written communication

Customer service

Education

Technical degree

Tools

Shop equipment

Job description

## Field Service Technician IIApply: On-Site: Lafferty, OH, USA: Full time: Posted Today: R26\\_0000032180**SUMMARY:**Under general supervision, the Field Service Technician II performs moderately complexcustomer support activities for equipment and systems products such as hydraulics,component repair, welding, and relatively complex equipment. This role performs repair,preventative maintenance and installation with regional responsibility for equipment andsystems.**JOB DUTIES*** Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.* Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.* Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.* Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.* Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.* Works under general supervision and follows detailed guidelines to work on moderately complex repairs and installations.* Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.* Provides technical support and training to customers on operational or maintenance aspects of system equipment.* Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.* Assists less experienced Field Service Technicians with addressing customer needs.* May lead small to moderate projects at customer sites.* Performs other duties as assigned.**EDUCATION & EXPERIENCE*** Typically requires a technical degree and three (3) to five (5) years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Ability to read hydraulic schematics.* Ability to operate shop equipment safely.* Excellent verbal and written communication skills* Work effectively with customers, peers and management to resolve client issues.**PHYSICAL DEMANDS:*** Push/pull up to 100 pounds* Lift/carry up to 100 pounds* Lift bulky objects* Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.* Working conditions may be indoor and/or outdoor. Noise level may be loud at times.**LICENSES & CERTIFICATIONS:*** Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.**SUPERVISORY RESPONSIBILITY:**BUDGET **RESPONSIBILITY**: NoCOMPANY INFORMATION:Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.