Field Service Technician II

Motion; Pittsburgh (Allegheny County); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Motion is seeking a Field Service Technician II to perform on-site service, diagnostics and repair of hydraulic equipment at customer locations. The role includes installation, preventative maintenance and occasional project leadership with a focus on safety and compliance.

Typical candidates hold a technical degree and 3–5 years of related experience, with strong communication skills for clear customer interactions and documentation of service activities.

Qualifications

• Typically requires a technical degree and 3–5 years of related experience.
• Ability to read hydraulic schematics is required.
• Excellent verbal and written communication skills.

Responsibilities

• Performs on-site services for new and existing clients, including on-site emergency repairs, equipment servicing and upgrades.
• Installs, diagnoses, repairs and supports equipment installed at customer sites.
• Leads small to moderate projects at customer sites and provides technical training to customers.
• Ensures compliance with safety standards and communicates with customers throughout service engagements.

Skills

Hydraulic schematics reading

Shop equipment operation

Communication skills

Education

Technical degree

Job description

## Field Service Technician IIApply: On-Site: Pittsburgh, PA, USA: Full time: Posted Today: R26\\_0000032167**SUMMARY:**Under general supervision, the Field Service Technician II performs moderately complexcustomer support activities for equipment and systems products such as hydraulics,component repair, welding, and relatively complex equipment. This role performs repair,preventative maintenance and installation with regional responsibility for equipment andsystems.**JOB DUTIES*** Performs on-site services for new and existing clients, which may include on-site emergency repairs, equipment servicing and equipment upgrades on a 24/7 on-call basis.* Responsible for the installation, diagnostics, repair and support for equipment that is installed and operating at customer sites.* Diagnose problems with equipment, assess the extent of the problem, document findings, make decisions to repair and/or replace parts.* Conducts technical analysis of product implementations, modifications and enhancements to products in accordance with specific customer specifications.* Keeps customers informed on the nature of service provided or outstanding issues and recommends system enhancements, upgrades, or repairs.* Works under general supervision and follows detailed guidelines to work on moderately complex repairs and installations.* Ensures that processes and environmental conditions comply with local and national regulatory agencies, and Motion's safety standards.* Provides technical support and training to customers on operational or maintenance aspects of system equipment.* Communicates technical information to technical and non-technical stakeholders and meets customers daily or as required to ensure high levels of customer satisfaction.* Assists less experienced Field Service Technicians with addressing customer needs.* May lead small to moderate projects at customer sites.* Performs other duties as assigned.**EDUCATION & EXPERIENCE*** Typically requires a technical degree and three (3) to five (5) years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Ability to read hydraulic schematics.* Ability to operate shop equipment safely.* Excellent verbal and written communication skills* Work effectively with customers, peers and management to resolve client issues.**PHYSICAL DEMANDS:*** Push/pull up to 100 pounds* Lift/carry up to 100 pounds* Lift bulky objects* Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carrying/crawling.* Working conditions may be indoor and/or outdoor. Noise level may be loud at times.**LICENSES & CERTIFICATIONS:*** Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.**SUPERVISORY RESPONSIBILITY:**BUDGET **RESPONSIBILITY**: NoCOMPANY INFORMATION:Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.