Field Service Technician (Santa Clara, CA)

INFICON; Santa Clara (CA); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

8% 401k match

Potential remote allowance

Relocation assistance

Comprehensive benefits package

Job summary

INFICON is seeking a Field Service Technician to perform inspection, troubleshooting, and repairs on leak detectors at customer sites and at our Santa Clara service center. Travel up to 50% across the U.S. West Coast may be required, with a focus on industrial facilities, laboratories, and semiconductor fabs.

You will train customers and support INFICON's field operations. The role requires hands-on repair experience with semiconductor vacuum equipment, strong computer skills, and the ability to

Qualifications

• Minimum of 2 years of experience repairing semiconductor vacuum equipment.
• AS degree in a technical field or equivalent technical/military experience.
• Strong computer skills including Microsoft Office; CRM and SAP experience preferred.
• Must be able to lift/carry and push up to 75 lbs daily.
• May require prolonged visual concentration on small or detailed areas.
• Highly motivated self-starter with customer-service focus.
• Strong interpersonal skills and adaptability for excellent customer service.

Responsibilities

• Provide setup and basic training on new leak detectors.
• Educate customers on best leak detection practices for their applications.
• Identify opportunities to promote detector accessories and new products.
• Provide feedback to Key Account Managers on products and trends.
• Provide technical and application support as needed.
• Interface with internal customers to improve field service techniques.

Skills

Customer service

Interpersonal skills

Troubleshooting

Technical support

Self-motivation

Education

AS degree in a technical field

Tools

SAP

CRM

Microsoft Office

Job description

Company Description

INFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions that enhance productivity and quality of tools, processes, and complete factories. These analysis, measurement and control products are essential for gas leak detection in air conditioning/refrigeration and automotive manufacturing. They are vital to equipment manufacturers and end-users in the complex fabrication of semiconductors and thin film coatings for optics, flat panel displays, solar cells and industrial vacuum coating applications. Other users of our vacuum-based processes include the life sciences, research, aerospace, packaging, heat treatment, laser cutting and many other industrial processes. We also leverage our expertise in vacuum technology to provide unique, toxic chemical analysis products for emergency response, security, and environmental health and safety.

Job Description

The Field Service Technician is responsible for inspection, troubleshooting, scheduling, and execution of repairs and preventative maintenance on INFICON Leak Detectors at customer sites. Work will also include In-House repairs at our service center in Santa Clara, CA. Must be self-motivated to work unsupervised in customer environments which may include industrial facilities, assembly lines, laboratories, and semiconductor fabs. Travel up to 50% may be required. Territory will include, but not limited to, the U.S. West Coast States.

Duties May Include, But Are Not Limited To

• Provide support with initial setup and basic operational training on new leak detectors.
• Educate customers on best practices for leak detection relevant to their specific applications.
• Identify opportunities to promote leak detector accessories and new products while supporting customers in the field.
• Provide INFICON Key Account Managers and management with feedback on products, customer accounts, and competitive trends observed while performing standard job duties.
• Provide technical and application support as needed.
• Interface with our internal customers and make recommendations concerning Field Service Techniques and Applications.
• Inside INFICON contribute to improving our position in the market via product line revisions, service strategy changes and service or sales policy changes.
• Act as a role model by responding and assisting all customers in a positive and supportive manner.
• Utilize SAP and CRM systems to generate customer quotes and process service orders.
• Maintain INFICON's ISO 9001 registration by keeping procedures and files up-to-date, recommending improvements as appropriate and maintaining an awareness of pertinent procedures in all departments.
• Must be willing to travel during the initial training phase if necessary.
• Perform other duties as assigned.

Qualifications

• Highly motivated self-starter.
• Strong interpersonal skills and adaptability with a focus on delivering excellent customer service.
• Minimum of 2 years of experience repairing semiconductor vacuum equipment.
• Associate of Science degree in a technical field, or equivalent technical or military experience and/or certification.
• Strong computer skills, including Microsoft Office, with preferred experience in CRM and SAP systems.
• Must be able to lift carry and push up to 75lbs on a daily basis.
• May require prolonged visual concentration on small or detailed areas (e.g., monitors, screens, spreadsheets, documents, and magnifying glasses.

Additional Information

Total target compensation: $82,500-$104,500

This role offers a base annual salary of $75,000-$95,000. In addition, a profit-sharing model offers an additional 10% target of your base compensation. Additional benefits include an 8% 401k match, potential remote allowance, and a comprehensive benefits package. Actual compensation will be determined based on experience, location, and other factors permitted by law.

INFICON provides a dynamic work environment that promotes diversity, equity, and inclusion. Our employees experience ongoing green initiatives, flexible work hours, and a variety of health and wellness programs.

INFICON’s forward-thinking approach offers countless opportunities to design, support, and manufacture a diverse product portfolio that expands globally. Our Lean and Agile work environment offers competitive compensation, relocation assistance, a discretionary bonus, and generous employee benefits; major medical, dental, health, vision, 401K, vacation and sick time, tuition reimbursement, and more!

INFICON is committed to ensuring that our online application process provides an equal opportunity to all job seekers that apply without regard to race, religion, ethnicity, national origin, citizenship, gender, age, protected veteran status, disability status, genetic information, sexual orientation or any other protected characteristic. A notice describing Federal equal employment opportunity laws is available here to reaffirm this commitment. Any contact that would like to request a reasonable accommodation to participate in the application process should contact [e-mail].

INFICON, Inc. strictly complies with all aspects of the Export Administration Regulations ('EAR'), including those sections dealing with deemed exports to foreign nationals.