Field Service Technician - Salt Lake City, Utah

Entrust Corporation; Field (NM); On-site; USD 31,000 - 49,000; Full time

Benefits offered by this job

Medical benefits from day 1

PTO 4 weeks per year

6 holidays + 6 floating holidays

401k with company match

Annual incentive program

Job summary

Entrust Corporation in Salt Lake City, UT is hiring a 1st Shift On-site Field Service Technician. You will perform high quality preventative and emergency maintenance on Entrust equipment across customer sites daily, with autonomy to diagnose and repair mechanical embossers, thermal image application, and related systems.

Qualified technicians possess a diploma or GED, 2+ years electromechanical experience, and the ability to travel to multiple sites.

Qualifications

• High School Diploma or GED required with electromechanical experience.
• Associates degree in Electronics or related field or verifiable training preferred.
• Proficient problem solving and troubleshooting skills.
• Ability to drive to multiple customer sites daily and work flexible hours.

Responsibilities

• Perform preventative and emergency maintenance on Entrust equipment.
• Diagnose and repair systems including embossers, laminating, magstripe, and card data writing.
• Calibrate sensors and tests; replace worn parts as needed.
• Follow dispatch system and report service activity; manage inventory per ERP.

Skills

Problem solving

Troubleshooting

Driving to customer sites

PC proficiency

Autonomy

Customer relations

On-call willingness

Education

High School Diploma/GED

Associates degree in Electronics or related field

Tools

Electronic test equipment

Job description

Join us at Entrust. At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

We are hiring a 1ST SHIFT ON-SITE FIELD SERVICE TECHNICIAN in Salt Lake City, UT! Hours: 9:30am-6pm

Headquarters in Minnesota, Entrust is an industry leader in identity‑centric security solutions, serving over 150 countries with cutting‑edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.

Total Rewards:

• Medical Benefits from day 1
• Up to 4 weeks paid time off accrued within the 1st year
• 6 paid company holidays + 6 paid floating holidays
• 401k with up to 6% company match
• Annual Incentive Program (bonus)

Responsibilities:

• Perform high quality preventative and emergency maintenance services on Entrust equipment
• Work with a high degree of autonomy with the ability to test, diagnose and resolve issues on systems that may include: Mechanical embossers, thermal image application and laminating, magstripe and chip data writing, ultraviolet curing
• Day‑to‑day repairs may consist of: Cleaning rollers, sensors, cavities and such as required
• Calibrating sensors, data read/write devices, application pressure, etc.
• Evaluation/ replacement of parts for wear and misalignment (includes servo & stepper motors, spindles, clutches, belts, bearings, etc.)
• Evaluation/ replacement of temperature/ proximity/ position sensors
• Software adjustments for temperature, hardware positioning, etc.
• Utilizing repair and service manuals to troubleshoot card printer systems
• Utilizing test equipment such as voltmeter and laptop
• Utilizing hand tools such as screwdrivers, pliers, wrenches, etc.
• Maintain accurate and proper inventory levels utilizing the ERP platform as applicable
• Follow established processes for service activity reporting and call management
• Accept, organize, and respond to service calls utilizing a dispatch system
• Drive to customer sites daily to provide service and maintenance as applicable
• Interact with customer operations staff
• Be consistently reliable and timely in all aspects of the position, and display a positive attitude
• Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance
• Work to continually improve customer relations
• Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust values
• Participate in company‑sponsored personal development and quality initiatives
• Complete all company training and development courses required by Entrust
• Develop competency in required applications to confidently use diverse software and systems required by the operation
• Assist less experienced personnel that require assistance with difficult repair problems
• Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement

Qualifications:

Basic Qualifications:

• High School Diploma/GED or equivalent
• Minimum of 2 years of electromechanical technician experience
• Proficient problem solving and troubleshooting skills
• Proficient with PC’s, current operating systems and relevant software applications
• For relevant roles ability and willingness to drive to several customer sites daily to complete assigned customer work
• Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off‑site short‑term assignments in other locations
• Willingness to be on-call
• Ability to lift to 70 lbs. and spend the majority of the shift sitting, bending, stooping, walking, etc.
• Valid and active drivers license, insurability if applicable for the role
• Overtime is required as needed

Preferred Qualifications:

• Associates degree in Electronics or related field or equivalent verifiable training
• Additional electromechanical technician or field service experience
• Entrust central issuance
• Advanced technical education
• Proficient in electro‑mechanics, digital electronics and software required to maintain Entrust and 3rd party products
• Skilled with tools and electronic test equipment

Compensation Range:

The anticipated starting base pay for this position is: $22.68-$35.65 per hour (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company’s discretionary annual incentive plan.

Entrust is an EOE/AA/Veteran/People with Disabilities employer.

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Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer. At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team: Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning‑forward initiatives and exciting challenges, your growth is our priority. Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on‑site, we offer flexible options that fit your lifestyle. Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow. We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact?

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

For more information, visit www.entrust.com

Recruiter: James Beck

Entrust is an innovative leader in identity‑centric security solutions, providing an integrated platform of scalable, AI‑enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world – so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.