Field Service Technician - Retail Equipment

Mettler-Toledo International, Inc; Spokane (WA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Company car

Tools and PPE

Health insurance

401(k) matching

Gym discount program

Paid time off

Job summary

Mettler Toledo is seeking a Field Service Technician to perform calibrations, preventative maintenance, installations and repairs on Retail Weighing Equipment. You will travel to client sites, support data integrity in the service database, and collaborate with the Scheduling Analyst and Support teams to ensure service quality.

The role requires strong technical troubleshooting skills, a valid driver’s license, and willingness to travel up to 30%.

Qualifications

• High school diploma or GED or equivalent technical experience.
• 1–3 years electro/mechanical repair or weighing industry experience.
• Willingness to travel up to 20–30% depending on business needs.
• Able to learn METTLER TOLEDO proprietary software using company laptop.

Responsibilities

• Perform calibrations and preventative maintenance on Retail Weighing Equipment per procedures.
• Update service database to ensure data integrity.
• Assist Scheduling Analyst and Service Support Team as needed.
• Resolve first-line customer concerns and invoicing issues when applicable.
• Ensure compliance with safety and quality policies and complete required paperwork daily.
• Maintain professional relationships with customers, sales, technicians and leaders.

Skills

PC networking

Software configuration

Microsoft Office

Customer service

Travel readiness

Education

High School Diploma or GED

Associate's degree (AA) preferred

Job description

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

You’ll be responsible for performing calibration and preventative maintenance (PM) on weighing and wrapping equipment within the Retail Business, with the support of mentors and technical resources. You’ll also work on installations and repairs of our retail equipment — a great opportunity to grow your skills on the path to independent work.

Essential Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Perform PC networking & software configuration Performs calibrations and preventative maintenance duties on our Retail Weighing Equipment, according to METTLER TOLEDO procedures and customer requirements.
• Actively updates and ensures data integrity of the service database.
• Assists and cooperates with Scheduling Analyst and Service Support Team as necessary.
• Resolves first-line customer concerns and helps resolve invoicing issues when applicable.
• Ensures compliance with all company and customer safety and quality policies and procedures.
• Accurately completes and submits all required paperwork on a daily basis as required via company issued Laptop PC in a professional manner
• Maintains a close professional relationship with external/internal customers, sales, technicians and leaders.
• Must comply with the Company Fleet policy.
• On-call rotation is required to support Mettler Toledo customer base.
• All other duties as assigned.

What You Need to Succeed

• A valid driver's license.
• Minimum of a High School Diploma or GED or 5 years relevant experience and an aptitude in the areas of Engineering, Electronics, Instrumentation, Technology or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting or technical installation of electronics or electromechanical technology.
• Associate's degree (AA) with a technical major or equivalent from a two-year College is preferred.
• Customer facing or field service experience preferred. Commercial experience desired.
• Basic understanding of electrical and mechanical repair philosophies including: basic understanding of PC networking & software configuration
• 1 - 3 years electro /mechanical repair or weighing industry experience.
• The ability to obtain and maintain a valid Weights & Measure license for assigned service area.
• Demonstrated skill in the use of Microsoft Office products including Word, Excel and Outlook.
• The capability of learning proprietary software and be able to review and update information using METTLER TOLEDO programs.
• The ability to travel overnight, which may be up to 20% on avg.; but could be as high as 30% depending on business needs; expectations are to travel primarily via the Company assigned vehicle, but may be required to travel by plane.
• Residence within the service territory.
• The ability to work overtime in the range of 10 - 15% on average, but may be as high as 25% in a given time period.
• Willingness to be exposed to hazards in the work site including, but not limited to, chemicals and solvents, vehicle traffic and machinery & moving parts; Exposure to dust, dirt, cold work environments, and fumes varies from work site to work site.
• Willingness to wear special protective equipment and clothing when required.

This position is considered safety sensitive and is subject to drug testing permitted by law.

Our Offer to You

• A company car with paid insurance for your work use.
• All tools and equipment needed to perform the job including personal protective equipment, specialized tools, and a clothing allowance
• Medical, dental and vision care coverage and a 401(k) savings plan with company matching, Gym discount program if you elect our Aetna medical coverage, and all the usual such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in weighing
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards
• High earning potential with a proven track record of success and promotional growth opportunities
• A commitment to extraordinary service on our state-of-the-art equipment

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification.

Mettler Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [e-mail]

References

Visible links

1. https://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf