Field Service Technician - Remote

AMF Bakery Systems; Richmond (VA); On-site; USD 52,000 - 66,000; Full time

Job summary

AMF Bakery Systems is seeking a Field Technician – Installation to perform mechanical and electrical installation and commissioning of AMF equipment at customer sites. The role includes inspections, repairs and preventive maintenance of installed equipment, with a minimum of three years in the commercial baking industry and extensive travel across NA and international regions.

The ideal candidate will handle pre- and post-installation meetings, provide customer training on basic operation, and

Qualifications

• Minimum 3 years field service in food/bakery or packaging.
• 5 years electrical/mechanical experience in automated equipment.
• Willing to travel 75% in NA and international.
• Understanding of Rockwell/Siemens PLCs and related software.
• Strong written and verbal communication skills.

Responsibilities

• Perform mechanical and electrical installation and commissioning of AMF equipment.
• Conduct inspections, repairs and maintenance of existing equipment.
• Prepare and execute installation work with pre/post meetings and reporting.
• Provide feedback on project action lists using prescribed tools.
• Submit time/expense reports via assigned systems.
• Coordinate with PMs, engineers and leads; ensure clear communication.
• Provide basic training to customer personnel on AMF equipment use and maintenance.
• Offer feedback to resolve technical or quality issues and suggest improvements.
• Assist 1st Line Support to resolve customer issues as needed.
• Advise customers on parts, upgrades, and additional offerings.

Skills

Field service experience

Electrical & mechanical

Travel readiness

PLC programming

Effective communication

Tools

Rockwell SLC-500

Panel View Logix 5000

Panel View Plus

Siemens PLC

Job description

WE RISE TOGETHER!

AMF Bakery Systems is a global leader in integrated bakery automation, delivering innovative solutions that help bakers improve quality, efficiency, and sustainability. With more than 100 years of experience and the financial strength of Markel Group's Industrials portfolio, we support customers in more than 125 countries through innovative equipment, collaborative partnerships, and responsive local service.

About AMF

Our family of brands provides end-to-end bakery production solutions-from mixer to marketplace-helping our customers build more efficient, successful, and sustainable operations around the world.

At AMF, we believe our success starts with our people. We foster a culture built on teamwork, integrity, continuous improvement, and shared success. We value diverse perspectives, encourage collaboration, and give our teammates opportunities to learn, grow, and make an impact. We believe in challenging the status quo, sharing ideas, and working together to find better ways to serve our customers and support one another.

If you're looking for a place where you can build your career, make a difference, and be part of something bigger, AMF Bakery Systems is a place to grow. Join us as we continue to shape the future of baking‑together.

Job Summary

The Field Technician – Installation is a key teammate responsible for mechanical and electrical installation and commissioning of AMF equipment at the customer site. In addition, this individual may be called upon to perform inspections, repairs and maintenance of existing equipment after equipment has already been installed.

The ideal candidate would have a minimum of three years of experience in the commercial baking industry working on packaging, ovens and proofers.

Primary Responsibilities

• Perform Mechanical and Electrical installation and commissioning of AMF equipment
• Conduct inspections, repairs and maintenance of existing equipment
• Participate in the preparation/execution of the installation work, participation includes pre-installation daily meetings as well as post-installation meetings, and feedback to internal staff through visit/inspection reporting
• Provide action points on project action lists for feedback using assigned tools & templates
• Submit time and expense reports by means of assigned systems
• Interact with project managers, engineers and installation leads in anticipation and in preparation of work, during work and post work to ensure clear and accurate communication and continuous improvement (written if required)
• Provide basic training to customer personnel on the basic maintenance and operation of AMF equipment
• Provide constructive feedback to project team for resolving technical issues, quality issues or in general with ideas for improvement
• Support 1st Line Support Engineer to resolve customer issues over the phone/in person as needed.
• Advise customers on parts, upgrades, service as needed and introduce the customer to the Customer Care additional offerings and contacts

Essential Requirements

• Three (3) years of field service experience in the food/bakery or packaging industry
• Five (5) years of electrical and mechanical experience in a high-speed bakery or other automated process equipment environment
• 75% travel required in North America and international
• Operating understanding of various types of Variable Speed Drives, Sensors, Conveyors, PLC's, OIT's, etc.
• Background in Rockwell Product line SLC-500, Panel View Logix 5000, Panel View Plus, and associated communication software. Siemens PLC knowledge a plus.
• Programming capabilities are required, ability to understand the programmable logic control process and make changes as directed.
• Proficiency and troubleshooting ability in power transmission parts (bearings, motors, reducers, belts, pulleys), pneumatics (air cylinders, valves), hydraulics, and electrical circuits.
• Basic machine shop and fabricating skills to make modifications to parts in the field, cut & drill various materials, dismantle, repair, and re-assemble mechanical devices
• Proper written and verbal communication skills to interact professionally with teammates and customers required

Working Conditions

• Extensive travel every week
• In general, trips will average 5 to 6 days however some installations may require technicians to be away for 2 to 3 weeks at a time.
• Every effort is made to allow technicians to come home for a short break if installations go beyond 2 weeks. Distance and practicality of travel may impact this joint decision.
• Typical days at customer sites will last from 8 to 12 hours with occasional 24-hour day/ night shift patterns
• Commercial Wholesale bakeries can be loud, hot, and stressful at times
• The role requires significant physical activity, including bending, crawling, and moving as required to install and maintain equipment
• Technicians are required to supply and maintain their own personal tools, tool bag and diagnostic equipment

Salary: $38.00 - $48.00 per hour