Field Service Technician - Pumps

Sage Rental Services; Carlsbad (NM); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

401k with employer match

Job summary

SAGE Rental Services is seeking a Field Service Technician to join our team in Carlsbad, NM. The role covers on-site repair, maintenance and installation of rental equipment at client locations, with the candidate based out of the Carlsbad office and living in the Carlsbad area.

The ideal candidate will be prompt, reliable and have strong communication skills, a proven track record of customer satisfaction, and a commitment to high-quality service in a fast-paced environment.

Qualifications

• Must be 21 years of age with a valid driver’s license and a clean driving record.
• High school diploma or GED required.
• Must pass a pre-employment background check and drug screen.
• Willing and available to be on call 24/7 for after-hours requests.
• Experience with diesel equipment and service preferred.
• Strong problem-solving and mechanical aptitude.
• Technical/computer literacy including Microsoft Office and industry software.
• Ability to build strong customer relationships and communicate effectively.
• Ability to work in a team and manage workflow.
• Ability to lift 50+ pounds.

Responsibilities

• Customer Service – perform tests on equipment; diagnose issues and resolve requests promptly; maintain relationships with customers; follow safety guidelines.
• Equipment repair and maintenance – troubleshoot issues; guide customers on proper use; create work orders; perform repairs and maintenance as needed.

Skills

Problem solving

Mechanical aptitude

Technical literacy

Communication skills

Team player

Physical ability

Education

High school diploma or GED

Tools

Microsoft Office

Engine program tools

Rental industry software

Job description

SAGE Rental Services

SAGE Rental Services is looking for a Field Service Technician to join our team. The Field Service Technician will be based out of our Carlsbad NM office, but must live in the Carlsbad area. The candidate will be responsible for providing on-site repair, maintenance and installation of SAGE rental equipment at client owned locations.

The ideal candidate is prompt and reliable, with excellent support skills and communication. He/she will have a proven track record of client satisfaction and is motivated to provide superior and quality service.

Responsibilities

• Customer Service – Perform tests on equipment and machinery. Diagnose issues and resolve any requests or concerns that come up in a timely manner. Maintain relationships with customers and follow company operation and safety guidelines.
• Equipment repair and maintenance – Troubleshoot issues and guide customers on how to properly use equipment. Create customer work orders, perform machine repairs and maintenance as needed.

Requirements

• Must be 21 years of age and have a valid driver's license with a clean driving record.
• High school diploma or GED.
• Must pass a pre-employment criminal background check and drug screen.
• Must be willing and available to be on call 24/7 for after-hours requests.
• Problem‑solving skills and mechanical aptitude.
• Previous diesel and service experience.
• Technical/computer literacy skills, including but not limited to Microsoft Office, engine program tools, rental industry software, etc.
• Ability to build strong relationships with customers and display excellent communication skills.
• Ability to manage workflow in a timely and consistent manner and work well in a team environment.
• Ability to lift to 50+ pounds.
• Ensure company workplace safety guidelines are followed and environmental standards are practiced when on duty or on site.
• Personal tools required.

Preferred

• Trade/technical certification or previous industry experience.
• Rotating equipment experience.
• 2-5 years; Heavy equipment industry favorable.

Benefits

Medical, Dental, Vision, Life, Disability and Supplemental benefits, along with a 401k option and employer match program.

SAGE is an Equal Opportunity Employer.