Field Service Technician - Pumps

Sagerentalservices; Carlsbad (NM); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with employer match

Job summary

SAGERental Services is seeking a Field Service Technician based in the Carlsbad, NM area to perform on-site repair, maintenance, and installation of rental equipment at client locations. You will be the face of the service team, ensuring timely responses, safe operations, and high customer satisfaction.

The ideal candidate will be mechanically inclined, have diesel/service experience, and be comfortable with on-call duties.

Qualifications

• Must be 21+ with valid driver's license and clean driving record.
• High school diploma or GED.
• Pass a pre-employment background check and drug screen.
• Willing and able to be on call 24/7 for after-hours requests.
• Problem-solving skills and mechanical aptitude.
• Previous diesel and service experience.
• Technical/computer literacy including Microsoft Office and rental industry software.
• Ability to build strong relationships with customers and communicate effectively.
• Ability to manage workflow in a timely manner and work well in a team.

Responsibilities

• Customer Service – Perform tests on equipment and diagnose issues; resolve requests promptly and maintain customer relationships.
• Equipment repair and maintenance – Troubleshoot issues; guide customers on proper use; create work orders; perform repairs and maintenance as needed.

Skills

Customer service

Communication

Mechanical aptitude

Team player

Problem solving

Education

High school diploma or GED

Tools

Microsoft Office

Rental industry software

Job description

SAGERental Services is looking for a Field Service Technician to join our team. The Field Service Technician will be based out of our Carlsbad NM office, but must live in the Carlsbad area. The candidatewill be responsible for providing on-site repair, maintenance and installation of SAGE rental equipment at client owned locations.
The ideal candidate is prompt and reliable, with excellentsupport skills and communication. He/she will have a proven track record of client satisfaction and is motivated to provide superior and quality service.

Responsibilities (including, but not limited to)

• Customer Service – Perform tests on equipment and machinery. Diagnose issues and resolve any requests or concerns that come up in a timely manner. Maintain relationships with customers and follow company operation and safety guidelines.
• Equipment repair and maintenance – Troubleshoot issues and guide customers on how to properly use equipment. Create customer work orders, perform machine repairs and maintenance as needed.

Requirements

• Must be 21 years of age and have a valid driver's license with a clean driving record
• High school diploma or GED
• Must pass a pre-employment criminal background check and drug screen
• Must be willing and available to be on call 24/7 for after-hours requests
• Problem-solving skills and mechanical aptitude
• Previous diesel and service experience
• Technical/computer literacy skills, including but not limited to Microsoft Office, engine program tools, rental industry software, etc.
• Ability to build strong relationships with customers and display excellent communication skills
• Ability to manage workflow in a timely and consistent manner and work well in a team environment
• Ability to lift to 50+ pounds
• Ensure company workplace safety guidelines are followed and environmental standards are practiced when on duty or on site
• Personal tools required

Preferred

• Trade/technical certification or previous industry experience
• Rotating equipment experience
• 2-5 years; Heavy equipment industry favorable

SAGERental Services specializes in the rental and sale of pumping, trench safety and general heavy equipment to the construction, municipal and industrial markets. We are dedicated to upholding our “Core Values”, to Work Honest, Work Safe, Work Smart & Work Together.

We provide Medical, Dental, Vision, Life, Disability and Supplemental benefits, along with a 401k option and employer match program.

SAGEis an Equal Opportunity Employer.