Field Service Technician - Providence, RI

Reiser; Providence (WV); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player in the food equipment sector is looking for a dedicated Field Service Technician to join their team. This role involves installing and maintaining high-quality packaging machinery, ensuring optimal performance through troubleshooting and preventive maintenance. The ideal candidate will possess strong electro-mechanical skills and a customer-focused attitude, thriving in a dynamic work environment. With a commitment to customer success, this company offers a collaborative atmosphere where your contributions will make a significant impact. If you're passionate about technology and service, this opportunity is perfect for you.

Qualifications

• 4+ years of maintenance experience with electro-mechanical machinery.
• Experience with food processing and packaging machinery is preferred.

Responsibilities

• Troubleshoot, install, and maintain packaging machinery.
• Travel approximately 80% visiting food plants primarily in the Central USA.

Skills

Electro-mechanical skills

Problem-solving

Customer service orientation

Knowledge of mechanical systems

Knowledge of electrical systems

Knowledge of pneumatic systems

Knowledge of hydraulic systems

Leadership skills

Job description

Field Service Technician - Providence, RI

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Job Description

About Reiser

With more than 60 years of success in the food equipment industry, Reiser is recognized worldwide for its high-quality equipment, innovative engineering, and outstanding service and support. We are committed to our customers' success, making Reiser a trusted supplier for food processing and packaging solutions. We pride ourselves on providing the resources our customers need and have a team of passionate professionals dedicated to customer success. We are seeking an experienced field service technician to install new equipment and provide routine maintenance and service. The ideal candidate has strong electro-mechanical skills, a customer service-oriented personality, is energetic, hard-working, and enjoys a fun work environment.

Job Type

Full-time

Candidate may reside within a few hours of Providence, RI or Southern MA, preferably in Central/Western Massachusetts, within reasonable proximity to a major airport.

Our Vision

Robert Reiser & Co. aims to serve the food industry by selling and supporting equipment that meets customer needs, fostering improved relationships, strengthening partnerships, encouraging employee growth, and ensuring profitability and future growth.

Essential Functions

As a customer-focused technical expert, you will troubleshoot, install, and maintain packaging machinery, applying mechanical and electrical skills, and knowledge of hydraulic, pneumatic, and electronic control systems. Tasks include preventive maintenance and on-site repairs.

Job Duties

• Travel approximately 80% (Mon-Fri) visiting food plants primarily in the Central USA, with potential travel beyond. After training, travel reduces to 60-70%.
• Read diagrams, schematics, and manuals to determine work procedures.
• Engage with customers, analyze equipment performance, troubleshoot issues, and restore systems.
• Communicate with team members and customers regarding work progress and preventive maintenance.
• Participate in new projects to install or improve equipment safety and performance.

Requirements

• At least 4 years of maintenance experience with electro-mechanical machinery.
• Experience with food processing and packaging machinery is preferred.
• Knowledge of mechanical, electrical, pneumatic, hydraulic, and control systems.
• Strong problem-solving, initiative, and leadership skills.
• Willingness to travel 60-80% during training and after.
• Food industry experience is a plus; bilingual English-Spanish is a bonus.

Additional Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Engineering and IT
• Industry: Food and Beverage Manufacturing