Field Service Technician (Production) - Richmond, VA

Xerox Corporation; Richmond, Northern (VA, KY); Hybrid; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Wellness credits

401k matching

Savings account

Job summary

Xerox Corporation in Virginia is seeking a Production Service Technician to service and repair high‑volume production equipment. You will apply electro‑mechanical expertise to diagnose issues, perform software loads, and complete preventive maintenance.

The role requires lifting up to 50 pounds, driving between sites, and a valid driver's license. You’ll work in a fast-paced environment, delivering reliable service while upholding Xerox's customer‑first standards and safety guidelines.

Qualifications

• Senior electro-mechanical experience with ability to read electrical schematics and troubleshoot systems.
• Excellent time management and reliability to meet deadlines.
• Valid driver's license; motor vehicle record checked.
• Active, physical role with lifting and driving as part of daily duties.

Responsibilities

• Provide outstanding service; manage calls and resolve issues per SLA.
• Repair and maintain large-scale production equipment; diagnostics and software loads.
• Perform full maintenance cycle including installation, retrofit, and remote resolution tooling.
• Be primary customer contact; manage equipment inventories and parts.
• Share policy guidance and best practices with teammates.

Skills

Senior electro-mechanical

Time management

Driver's license

Reliability

Tools

Multimeter

Job description

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount.Actual salaries will vary based onfactorsincluding, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience,knowledge, skills,and abilities. The range listed is just one component of Xerox’s total compensation package for employees.Employees are also afforded acomprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.If you are not reviewing this job posting onXerox Careers , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visitXerox Careers .

Hourly:Hourly rates for this position can be shared with youper yourlocation, thisrate will fall within theposted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional Production Service Technicians to delight our customers.

Primary Responsibilities:

• Offer outstanding service to our clients. Manage call resolve issues in accordance with customers SLA agreement to manage customer relations and optimize customer satisfaction.
• Leverage senior level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large scale production equipment.
• Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and utilization of remote resolution software.
• Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.

Provide assistance and guidance to other team members regarding policies, procedures and overall equipment repair best practices.

Skills and Qualifications:

• Senior Electro-mechanical experienceincluding using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic, Repair, or Military or Veteran.
• Superior time management skills and Reliability. Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
• Valid driver's license, appropriate insurance coverage.A Motor Vehicle Record (MVR) is included in our technician background check.
• This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.

Useful certifications for this role.

Here’s what success looks like in the first 60 days:

You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:

Comprehensive understanding of our company and customer service culture.

• Clear expectations in reference to call load, territory alignment and client satisfaction.
• Thorough knowledge base of the equipment and inventory needs to support your territory.

Actively and correctly completing service calls independently.

Additional Benefits:

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision, wellness credits, and a company contribution to a Health.

Savings Account and 401k matching.

Paid time off, plus holidays and personal days.