Field Service Technician, Postpress

Heidelberg-USA; Richmond (VA); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, vision

Disability coverage

401(K) plan

Life insurance

Paid time off

Company holidays

Floating holidays

Job summary

Heidelberg-USA is seeking a Field Service Technician (Postpress) to travel to customer sites across the region for installation, setup, repair and training on Heidelberg Postpress equipment. You will work remotely with customers, performing troubleshooting and preventive maintenance to ensure factory standards are met.

The role requires strong mechanical/electrical skills, the ability to manage a large service territory, and readiness to travel up to 75% with occasional weekend work.

Qualifications

• Two-year technical degree or equivalent in mechanical, digital, and electronic tech
• Minimum two years in field engineering servicing electro‑mechanical devices and on-site at customer locations
• Technical degree is a plus; HS diploma/equivalent acceptable; 5–10 years field service experience

Responsibilities

• Perform mechanical and electrical troubleshooting of Heidelberg Postpress equipment
• Conduct maintenance and training for Heidelberg Postpress equipment
• Assist with installation with qualified riggers and equipment moves
• Complete paperwork timely (expenses, timesheets, training, vehicle maintenance)
• Provide customer operator training and on-going equipment maintenance training
• Deliver on-site troubleshooting and repairs as directed by Field Service Manager/GSC
• Communicate progress and ETA to dispatch and customers
• Travel up to 75% of the workweek, including occasional weekends

Skills

Customer management

Territory management

Troubleshooting

Technical support

Electrical/Mechanical

High/Low voltage

Mechanical aptitude

Lifting 70lb

Work under supervision

Overnight travel

Education

2-year technical degree

Field service experience 5–10y

High School diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Technician, Postpress

Full-time Regular Technical Richmond, VA, US

Salary Range: $30.00 To $35.00 Annually

Field Service Technician - Post Press

What we are looking for:

We are looking for a Field Service Technician to join our team in Multiple Locations as a remotely located employee as you will be traveling to customer locations in your region.

This position is responsible for working at customer sites to provide on-site setup, installation and repair of Heidelberg Commercial Bindery equipment including Polar Cutters and Stahl Folders.

This position is responsible for the installation, troubleshooting, repair work and customer training on all Heidelberg Postpress Commercial products (Polar Cutters, Stahlfolder equipment). Technicians take ownership of each assignment and elevate to second level when necessary to ensure customer satisfaction and closure of the job.

What you will do:

Perform mechanical/electrical troubleshooting of Heidelberg Postpress bindery equipment

Conduct maintenance & training on Heidelberg Postpress commercial bindery equipment

Work with assigned qualified riggers to install and/or move new or used equipment

Return all parts noted as unused, out of box failures, wrong part sent, etc.

Complete all paperwork in a timely manner (expenses, time sheets, online training, car maintenance, etc.)

Keep dispatch team informed on the amount time you expect will be required to complete a particular job, update when or if situation changes

Keep customer updated your eta and status of repairs

Equipment installations which includes working with riggers, un-packing the equipment, accessories, control cabinets, checking electrical power and compressed air while working with a Certified Electrician, initial setup and adjustment, and thoroughly testing the equipment to ensure the equipment is performing to factory standards.

Provide initial and on-going formal customer operator and equipment maintenance training. This includes delivering training to customer based on customer needs. Customer training also includes assessing customer training needs and making recommendations to Heidelberg US (HUS) regarding the need for additional training.

Provide periodic on-site trouble-shooting and repairs on equipment that may be experiencing complex electrical, mechanical or pneumatic problems as directed by Field Service Manager and/or Global Support Center (GSC) customer support team.

Provide detailed technical feedback via Mobile Service App (MService) during and after each customer visit following Heidelberg US guidelines.

Demanding schedule including travel up to 75% of workweek, as well as occasional weekend work to meet customer needs.

Skills:

Demonstrated customer management skills, strong commitment to customer satisfaction

Demonstrate ability to independently manage a large service territory (includes effective management of assets i.e. parts, tools, company information)

Demonstrated ability to troubleshoot electrical and mechanical problems to the component level

Demonstrated ability to provide telephone technical support and to effectively communicate (telephone and email) with Global Solutions Center Helpdesk (Hardware and Applications)

Knowledge of high and low voltage wiring, capability of identifying and qualifying single phase as well as three phase power requirements

Ability to demonstrate strong mechanical aptitude including using critical alignment tools holding tolerances of .001"

Frequently lifting objects up to 70lb.

Ability to work within tight spaces, crawl on hard concrete floors and physically contort to access components.

Ability to work with minimal supervision. -Customer and People relationship skills. -PC skills. - Able to travel overnight

Education and Experience:

Minimum two-year technical degree or equivalent experience in mechanical, digital, and electronic technology

Minimum two years in field engineering positions servicing complex electro-mechanical devices and high demand customer locations

Technical degree a plus. High School Diploma or equivalent. 5 to 10 years of field service experience.

• Medical, dental, and vision coverage eligibility from day 1
• Short- and long-term disability coverage offered
• 401 (K) plan with employer match
• Life insurance coverage offered
• Vacation, Sick and Personal Time Off offered
• 12 company holidays
• 4 floating holidays

ADA: Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA : Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards . Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.

EEO/AA Statement : Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.

Pay Transparency Nondiscrimination Provision: Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.