Field Service Technician, Gallus

Socket.dev; Chicago (IL); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with employer match

Life insurance

Vacation, sick and personal time off

12 company holidays

4 floating holidays

Job summary

Heidelberg is seeking a Field Service Technician, Digital for the US to install, troubleshoot, repair, and train customers on Heidelberg/Gallus Digital-Flexo Label Presses. Travel to client sites will be required, with a company vehicle provided for on-site service.

You will need a solid understanding of electrical circuits, schematics, and test equipment, as well as strong customer service and reporting skills. Overtime and weekend work may be required.

Qualifications

• Associate degree or vocational apprenticeship required.
• 3-5 years of work experience.
• Willingness to travel about 70% of the time.
• Experience on Heidelberg/Gallus equipment or similar preferred.

Responsibilities

• Install, troubleshoot, repair, and train customers on Heidelberg/Digital presses.
• Travel to customer sites; use company vehicle for service calls.
• Provide clear, concise reports related to technical activities.

Skills

Electrical troubleshooting

Mechanical aptitude

Reading schematics

Test equipment use

Customer service

MS Office

Hand & power tools

Education

Associate degree or vocational apprenticeship

Tools

Multimeter

Current probe

Megohmmeter

Hand tools

Power tools

Job description

Field Service Technician, Digital Jetfire

Brief Overview

Do you ever realize how often you see print in your daily experience? It’s everywhere. We walk into a grocery store and every item has some sort of printed packaging. The box of cookies on the shelf or the poster in the window advertising a sale. Both printed and finished on machines that you could be working on.

At Heidelberg, we have a historical reputation for quality people and quality work. Today, our goal remains unchanged. Heidelberg is the gold standard in the printing industry for over 170 years and our employees are a large part of our proud heritage.

We are now hiring a Field Service Technician, Digital for the US.

Description:

Field Service Technician, Digital is responsible for the installation, troubleshooting, repair work and customer training on Heidelberg/Gallus Digital-Flexo Label Presses. Technicians take ownership of each assignment and elevate to second level when necessary to ensure customer satisfaction and closure of the job.

The electrician must have a basic understanding of control systems, components, and operation of the equipment, as well as a fundamental understanding of the tools and processes required to complete maintenance and repair activities on Heidelberg equipment.

This position requires travel to the customers’ location to provide the services. This position includes a company vehicle. When traveling outside of the technician’s geographical area, all airfare, hotel, rental car and per diem expenses will be provided.

Customer Service is the cornerstone of our business, and the Field Service Technician is expected to deliver personalized, consistent, competent, and proactive service support; the Field Service Technician must always exhibit professionalism.

Details:

• Regular attendance and timeliness are expected. There may be times that overtime, or weekend work will be critical functions of the jobMust have ability to understand electrical circuitry,conceptsand read wiring diagrams
• Must haveabilityto interpret schematic drawings, diagrams, and printed instructions toassistin troubleshooting and resolving electrical/mechanical problems on proprietary Heidelberg equipment.
• Be able to provide clear and concise reports relating to technical clarification topics
• Basic Computer skills
• Excellent customer relationship skills
• Know and understand how test equipment works.Knowswhen, where, and how to use it. Knowledge and skillsrequired, but not limited to, the following:

• Volt/ohm/amp meter (multimeter)
• Current probe
• Megohmmeter
• Thorough understanding of AC & DC circuits
• Proficiencyin programming and troubleshooting techniques for electrical/electronic systems.
• Working knowledge of personal computers with Microsoft operating systems
• Knowledge of servos and related controllers including hydraulic and pneumatic, temperature controls
• Utilize a variety of toolssuch as:hand tools, power tools
• Troubleshoots electrical problems

Requirements:

• Experience working on printing or similar equipment preferably Heidelberg/Gallusequipment or similar
• Associate degree or vocational apprenticeship
• 3-5years of work experience
• Travel about70%of the time depending on customer site and needs
• Mechanical/electrical/ mechatronics/ background
• Experience using Microsoft Office Suite
• Computer/tech savvy and customer service skills
• Like working with your hands and have a mechanical aptitude
• Regular attendance and timelinearerequired

• There may be times thatover-timeor weekend work will be critical to the job.

Location: Chicago, IL or St. Louis, MO

Salary: $30 to $35

Benefits Overview:

• Medical, dental, and visioncoverage eligibility from day 1
• Short- and long-termdisability coverage offered
• 401 (K)plan with employer match
• Life insurance coverage offered
• Vacation, Sick and Personal Time Off offered
• 12 company holidays
• 4 floating holidays

ADA: Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA: Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.

EEO/AA Statement: Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.

Pay Transparency Nondiscrimination Provision: Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.