Field Service Technician - Pharma Filling & Packaging Systems

SYNTEGON; North Carolina; On-site; USD 55,104 - 68,880; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Education Assistance Program

Paid Time Off

Job summary

SYNTEGON in Raleigh, North Carolina is looking for a technician responsible for installation, testing, and maintenance of Pharmaceutical Systems at customer sites. This role demands excellent technical customer service and a direct impact on customer satisfaction and business growth.

The ideal candidate should possess a 2-year Packaging Machinery degree or equivalent experience, with a strong customer service focus and willingness to travel extensively. The position offers competitive compensation and a comprehensive benefits package.

Qualifications

• 2 years of experience working on Packaging Equipment or 5 years in repair and maintenance.
• Ability to travel 80% of the time domestically and internationally.
• Experience directly with Customers.

Responsibilities

• Provide turnkey support for machine installations and validations.
• Update and modify machine control software.
• Support various software control platforms for packaging lines.

Skills

Customer service focus

Mechanics

Electrical expertise

Control systems knowledge

Education

2-year Packaging Machinery degree or equivalent experience

BS in Electrical Engineering (preferred)

Tools

Servo drives

HMI's

Programmable controllers

Job description

Location: The Syntegon Technology Services location in Raleigh, North Carolina is the headquarters of the North American Service Hub of Syntegon, which concentrates on the customer’s unique requirements.

Summary

Responsible for installation, testing, analyzing, maintaining, repairing and training on Syntegon Pharmaceutical Systems at customer sites. Provide customers with excellent technical customer service and ensure complete satisfaction. This position has a direct and significant impact on maintaining our customer base as well as growing new business for Syntegon Technology.

Key Responsibilities

• Provide turnkey support for start-up, IQ, OQ, and PQ validation testing on new machine installations.
• Provide updates and modifications to machine control software at customer sites and training customers on use and maintenance of equipment.
• Coordinate development activities and upgrades related to updating and improving machine functionality.
• Provide support to Customers, Customer Service department and Sales department as required.
• Participate in continuous training, as needed, in order to maintain technical expertise and proficiency on new equipment and existing systems applications through internal training.
• Work in a cleanroom environment, fully gowned. Work in tight quarters; on top and underneath equipment standing, stooping, kneeling and bending continuously (approx. 66% of the time). Lift up to 50lbs on a regular basis.

Basic Requirements

• 2-year Packaging Machinerydegree and 2 years of experience working on Packaging Equipment OR 5 years overall experience in repair and maintenance of capital equipment.
• 2-years’ experience working directly with Customers.
• Ability to travel 80% of the time domestically and internationally.

Preferred Qualifications

• BS in Electrical Engineering.
• Experience in the packaging industry.
• Proficiency in operating controls, and prior work experience in repair/maintenance of control systems, such as servo drives, HMI's and programmable controllers.
• Demonstrated advanced mechanical, electrical and software skills. systems of equipment (Allen Bradley, Siemens, PLC, PMAC, etc.).
• Ability to support various software control platforms for complete packaging lines.
• Experience with cGMP and GAMP requirements in the Pharmaceutical Industry.
• Strong customer service focus with ability to assure customer confidence in the operation of equipment.
• German-speaking skills a plus.

Compensation

The expected compensation range for this position is between $40 - $50 per hour. Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.

Benefits

• Health insurance (Medical, Dental, Vision, and Prescription from day one)
• 401(k) with generous CompanyMatch
• Employer Paid Short- and Long-Term Disability Insurance, Life Insurance
• Education Assistance Program
• Paid Time Off
• Employee Assistance Program

STEM Initiatives

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce.
We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.