Field Service Technician - Pharma Filling & Packaging Systems

Syntegon; Brooklyn Park (MN); On-site; USD 55,104 - 68,880; Full time

Job summary

Syntegon Technology seeks a Field Service Engineer to install, test, analyze, maintain, repair and train on packaging systems at customer sites in the United States. You will provide turnkey support for start-up and validation activities (IQ/OQ/PQ) and ensure customers are fully satisfied with equipment performance and service.

The role emphasizes cross-functional collaboration with Sales and Service teams, ongoing education, and adherence to cGMP and safety standards.

Qualifications

• 2-year Packaging Machinery degree and 2 years of experience on packaging equipment OR 5 years repair/maintenance of capital equipment.
• 2-years’ experience working directly with Customers.
• Ability to travel 80% of the time domestically and internationally.

Responsibilities

• Provide turnkey support for start-up, IQ, OQ, and PQ validation testing on new machine installations.
• Update and modify machine control software at customer sites and train customers on use and maintenance of equipment.
• Coordinate development activities and upgrades to update and improve machine functionality.
• Provide support to Customers, Customer Service and Sales departments as required.
• Participate in ongoing training to maintain technical expertise on new equipment and applications.
• Work in a cleanroom environment and handle equipment in tight spaces; lift up to 50lbs regularly.

Skills

Customer interaction

Travel 80%

German language (nice to have)

Education

2-year Packaging Machinery degree

BS in Electrical Engineering

Tools

Allen-Bradley

Siemens PLC

PMAC

HMI

Servo drives

Job description

Responsible for installation, testing, analyzing, maintaining, repairing and training on Syntegon Pharmaceutical Systems at customer sites. Provide customers with excellent technical customer service and ensure complete satisfaction. This position has a direct and significant impact on maintaining our customer base as well as growing new business for Syntegon Technology.

Key Responsibilities

• Provide turnkey support for start-up, IQ, OQ, and PQ validation testing on new machine installations.
• Provide updates and modifications to machine control software at customer sites and training customers on use and maintenance of equipment.
• Coordinate development activities and upgrades related to updating and improving machine functionality.
• Provide support to Customers, Customer Service department and Sales department as required.
• Participate in continuous training, as needed, in order to maintain technical expertise and proficiency on new equipment and existing systems applications through internal training.
• Work in a cleanroom environment, fully gowned. Work in tight quarters; on top and underneath equipment standing, stooping, kneeling and bending continuously (approx. 66% of the time). Lift up to 50lbs on a regular basis.

Basic Requirements

• 2-year Packaging Machinery degree and 2 years of experience working on Packaging Equipment OR 5 years overall experience in repair and maintenance of capital equipment.
• 2-years’ experience working directly with Customers.
• Ability to travel 80% of the time domestically and internationally.

Preferred Qualifications

• BS in Electrical Engineering.
• Experience in the packaging industry.
• Proficiency in operating controls, and prior work experience in repair/maintenance of control systems such as servo drives, HMIs and programmable controllers.
• Demonstrated advanced mechanical, electrical and software skills, systems of equipment (Allen Bradley, Siemens, PLC, PMAC, etc.).
• Ability to support various software control platforms for complete packaging lines.
• Experience with cGMP and GAMP requirements in the Pharmaceutical Industry.
• Strong customer service focus with ability to assure customer confidence in the operation of equipment.
• German-speaking skills a plus.

Additional Information

The expected compensation range for this position is between $40 - $50 per hour. Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.

The welfare of our employees matters to us. Therefore, Syntegon offers a generous and attractive benefits package that meets our employees’ needs.

• Health insurance (Medical, Dental, Vision, and Prescription from day one)
• 401(k) with generous Company Match
• Employer Paid Short- and Long-Term Disability Insurance, Life Insurance
• Education Assistance Program
• Paid Time Off
• Employee Assistance Program

STEM Initiatives

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are an Equal Opportunity Employer committed to a diverse workforce. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws.