Field Service Technician - Pennsylvania

AGC Heat Transfer, Inc.; Media (Delaware County); Hybrid; USD 41,328 - 44,083; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid vacation and sick time

Company vehicle

Job summary

AGC Heat Transfer, Inc. is looking for a Field Service Technician based in Pennsylvania to support customers across the U.S. This position involves hands-on mechanical work, traveling approximately 50% of the time, and direct customer interaction.

The ideal candidate has strong mechanical skills, excellent communication abilities, and prior experience as a traveling technician. Compensation includes $30–$32/hour plus benefits like health insurance, a 401(k) match, and paid time off.

Qualifications

• Prior experience as a traveling technician.
• Ability to work independently with minimal supervision.

Responsibilities

• Perform PlateCheck™ and tubular heat exchanger inspections.
• Execute repairs and installation supervision.
• Conduct on-site customer training.
• Travel over 15 days/month.
• Maintain detailed plant folders and documentation.

Skills

Strong mechanical aptitude

Excellent communication skills

Customer service skills

Proficiency with Office 365

Education

High school diploma or GED

Job description

Field Service Technician – Pennsylvania (Traveling Role)

AGC Heat Transfer, the leading manufacturer of sanitary plate heat exchangers in North America, is seeking a Field Service Technician to support customers across the U.S. We are looking for a skilled, customer‑driven Field Service Technician based in Pennsylvania. If you thrive on solving problems, traveling, and being the expert customers rely on, this role puts you at the center of the action. This role is ideal for mechanically inclined professionals who enjoy hands‑on work, travel, and direct customer interaction.

Employment Details

FLSA Status: Non Exempt - Hourly
Reports to: VP of Sales & Marketing
Job Type: Full‑time, Non‑Exempt
Travel: ~50%
Work Location: On the road

Role Responsibilities

• Perform PlateCheck™ and tubular heat exchanger inspections
• Execute repairs, troubleshooting, and installation supervision
• Conduct on‑site customer training
• Travel >15 days/month (including some weekends)
• Maintain detailed plant folders, documentation, and follow‑up communication
• Collaborate with AGC Sales Engineers on upcoming service needs
• Submit accurate service reports within 48 hours
• Mentor new technicians as needed

Required Qualifications

• Prior experience as a traveling technician
• High school diploma or GED
• Strong mechanical aptitude and tool experience
• Excellent communication and customer‑service skills
• Proficiency with Office 365 (Outlook, Teams, Word, Excel)
• Ability to work independently with minimal supervision

Preferred Experience

• Maintenance background
• Dairy/food manufacturing experience
• Plate heat exchanger knowledge
• Military service

Compensation & Benefits

• $30–$32/hour + bonus potential
• Health, dental, vision, life & disability insurance
• HSA option
• 401(k) with employer match
• Paid vacation, sick time, and holidays
• Company vehicle (as needed), laptop, phone, PPE, clothing allowance
• EAP & wellness programs

AGC is an Equal Opportunity Employer.