Field Service Technician - Palletizer Division

Columbia Machine, Inc.

Vancouver (WA)

On-site

USD 60,000 - 85,000

Full time

34 hours ago

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Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Paid time off

Professional development assistance

Referral program

Tuition reimbursement

Vision insurance

Job summary

Columbia Machine, Inc. is seeking a field service technician to provide technical customer service and support during installation, commissioning, and servicing of palletizing equipment.

You will assist local teams, travel to customer sites up to 75%, and educate customers to ensure ongoing equipment performance. Responsibilities include ensuring proper installation, commissioning, test procedures, and addressing service requests with professionalism.

Qualifications

High School or GED required.
Associates degree or vocational or technical school degree preferred.
3-5 years of experience.

Responsibilities

Provides technical customer service and support during the installation, commissioning, and servicing of palletizing equipment.
Supports customers with timely response to service requests that may require up to 75% travel.
Educates, trains, and troubleshoots problems both on-site and remotely.
Maintains a professional demeanor with customers and establishes rapport to maintain customer satisfaction.
Tests local input and output after electrical installation; ensures interlocks and alarms function.
Delivers on-time service trips within safety and cost parameters.

Skills

Analytical

Project/Process Management

Computer/Technical

Organizational

Interpersonal Communication

Problem Solving

Written and Oral Communication

English Language

Clerical/Secretarial

Education

High School or GED

Associate degree or vocational or technical school degree

Tools

Microsoft Office

CRM (D365 Preferred)

Job description

PLC troubleshooting (program editing & network connections)

At Columbia we come to work every day driven by the belief that innovation can transform industries, empower communities, and create a more efficient, sustainable world.

With operations spanning five continents and a commitment to excellence in service and support, our purpose extends beyond engineering advanced equipment. We are pioneering innovation and paving a better tomorrow with factory automation solutions worldwide.

Summary

Provides technical customer service and support during the installation, commissioning, and servicing of palletizing equipment.

Essential Duties And Responsibilities

Contributes to customer satisfaction

Provides comprehensive assistance in person or via phone or email
Supports customers with timely response to service requests that includes frequent travel up to 75%
Educates, trains, and troubleshoots problems both on-site and remotely
Maintains a professional demeanor with customers and establishes a rapport to maintain overall customer satisfaction

Ensures proper electrical and mechanical installation

Supports local electricians, assemblers, and welding personnel during installation
Ensures that all aspects of the equipment are functioning properly

Finalizes the equipment commissioning process

Tests local input and output once the electrical installation is complete
Tests all devices after installation and assures all control interlocks and alarms are functioning
Educates and trains customers on equipment to ensure continued proper functioning of the equipment

Ensures that production schedule and profitability commitments are met

Complete the service trip in a safe and efficient manner within the allotted time frame
Exhibits continual awareness of quality standards and estimated cost parameters

Assists with sales support

Increases customer interest in plant upgrades and future modifications
Prescribes recommended parts that should be purchased and provide recommendations on maintenance issues
Provides technical support to sales representatives, records key information to aid the sales team in quoting

Documents Project Requirements

Completes job and expense reports within established time guidelines
Documents and communicates information regarding the status of projects, all on-site changes, and provides input and feedback in the development of service manuals.

Utilizes CRM to manage customer relationships

Utilizes CRM to track relevant service trip reports, assign tasks, and update Service Trip Status

Supports internal and external customer service

Understands and documents internal and external customer needs and expectations
Develops resources and critical service metrics to ensure these needs are bring met
Communicates to appropriate team(s) when an expectation will not be met

Provide After-Hours technical support

Documents processes and procedures, eliminates non-value added activities, and participates in cross functional CI teams

Customer-Required Drug And Alcohol Testing

Employees assigned to work at customer sites or on specific customer-related projects at Columbia Machine, Inc./Columbia Okura, LLC. will be subject to any additional drug and alcohol policies and testing programs required by the customer, provided that the policies and programs are consisted with all applicable federal, state and local laws. Before any testing occurs employees who are subject to customer-related testing must sign the Employee Consent to Customer-Required Drug and/or Alcohol Testing Form.
Valid Driver’s License and Driving Record
Ability to travel to/from airports and/or customer facilities utilizing your own vehicle or a leased vehicle, therefore requiring a valid Driver’s License and Driving Record that does not fit the criteria of a high risk driver (as noted in our company Vehicle Policy).

Contributes to the continuous improvement effort

Documents processes and procedures, eliminates non-value added activities, and participates in cross functional CI teams

Maintains professional and technical knowledge

Establishes personal networks, participates in professional societies, attends professional workshops and reviews publications

Contributes to team effort

Willing to attempt new assignments or fill in for others as needed; accomplishes other duties as assigned

Participates in applicable SOP and SWI training

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge

Software

Microsoft Office (Word, Excel, PPT, Outlook)
CRM (D365 Preferred)

Equipment Operation

PLC troubleshooting (program editing & network connections)
Specific Knowledge of RSLogix (PLC code/programming)
ControLogix (PLC code/programming)
PanelView (Studio)
Motion Control

Skills

Analytical
Project/Process Management
Computer/Technical
Organizational
Interpersonal Communication
Problem- Solving
Written and Oral Communication
English Language
Clerical/Secretarial

Abilities

Strong technical aptitude; has the ability to deal with abstract and concrete variables with a high attention to detail

Education And/or Experience

High School or GED required
Associate’s degree or vocational or technical school degree preferred
3-5 years of experience

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Work Environment

Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.

Travel

May include up to 75% travel to support sales and service efforts

Visits to factories and industrial environments which may include the following exposures

Extreme Cold

Temperatures typically below 32o for more than an hour.

Extreme Heat

Temperatures above 100o for more than an hour.

Noise

There is sufficient noise to cause you to shout in order to be heard above the noise level.

Vibration

Exposure to oscillating movements of extremities or whole body.

Hazards

Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, or exposure to chemicals.

Oils

There is air or skin exposure to oils or other cutting fluids.

Atmospheric conditions

Conditions that affect the respiratory system, such as fumes, odors, dusts, mists, gases, or poor ventilation.

Required Personal Protective Equipment (PPE’s)

Safety Glasses
Hearing Protection
Steel Toed Shoes
Gloves as needed
Hard hats as needed for work above
Reflective Safety Vest as required

Columbia Machine offers a full benefits package including medical, dental, vision, prescription drug, life insurance, flexible spending accounts, short and long term disability, 401(k), incentive compensation, paid holidays, paid time off, and tuition reimbursement. Equal Opportunity Employer - Women and Minorities are encouraged to apply. Columbia does participate in E-Verify.

Job Type: Full-time

Benefits