Field Service Technician (Ontario, CA)

Parking; Ontario (CA); On-site; USD 37,000 - 53,000; Full time

Benefits offered by this job

Group health plan package

Deferred profit-sharing plan

Job summary

WPS Canada is seeking a technically skilled Field Service Technician to support automated parking systems in Southern Ontario. The role includes on-site service, in-shop repairs, and remote support, with a company vehicle and gas card provided.

Ideal candidates have an electronics or computer engineering diploma and hands-on experience with Windows/Linux servers, MS-SQL, C++, JavaScript, PLCs, and motor control devices. On-call coverage and overtime are required.

Qualifications

• Electronics Technician Diploma or Electronics Engineering Technologist Diploma from an accredited post-secondary school institution.
• or Computer Engineering Technician or Computer Engineering Technologist Diploma from an accredited post-secondary school institution.
• Working knowledge of Windows and Linux computer servers/workstations and operating systems.
• MS-SQL database engines; programming in C++ and JavaScript.
• Networking devices, routing and switching essentials; PLCs; relay logic.
• Electric motors and associated control devices; good organization; valid driver’s license; good written and oral communication skills.

Responsibilities

• Perform on-site technical service support for a large base of WPS parking system end-users in the Southern Ontario region.
• Provide in-shop repairs on electronic, mechanical and computer-based products.
• Provide customer telephone support and remote desktop support.
• Assist with installation, configuration, testing, training and commissioning for new WPS projects.
• Assist with in-shop quality control and beta/testing of product releases.
• Prepare equipment and software prior to deployment; occasional out-of-town calls.
• On-call after-hours service on a two-week rotation; overtime premium after 44 hours.

Job description

WPS Canada is a market leading provider of state-of-the-art automated parking access and revenue control system solutions for off-street parking facilities. Come join our motivated team of technology experts and gain invaluable field experience while working with rapidly evolving technology.

What you will do

• Perform on-site technical service support for large base of WPS parking system end-users in the municipal, institutional and commercial sectors within the Southern Ontario region. A company vehicle and gas card will be provided.
• Perform in-shop repairs on a wide range of electronic, mechanical and computer-based products.
• Provide customer telephone support and remote desktop support.
• Assist with installation, configuration, testing, customer training and commissioning for new WPS parking system projects.
• Assist with in-shop quality control product testing and product development testing during beta and site-trial phases of product releases.
• Prepare equipment and software prior to deployment.
• Perform occasional out of town service calls throughout Ontario.
• Perform on-call after-hours service on a regular rotation with a team of field service technicians, i.e. Each technician is on-call two weeks out of every two-month cycle. After-hours service is provided Monday to Friday from 5PM to 9PM and on weekends from 8AM to 9PM. Field service technicians are paid a daily rate for on-call service coverage.

Note: On some occasions it may be necessary to work overtime hours to complete assigned jobs. WPS field service technicians are paid an overtime premium rate for additional hours worked that exceed 44 hours per week.

What we are looking for

• Electronics Technician Diploma or Electronics Engineering Technologist Diploma from an accredited post-secondary school institution

-or-

• Computer Engineering Technician or Computer Engineering Technologist Diploma from an accredited post-secondary school institution.

Working knowledge of:

• Windows and Linux Computer Servers and Workstations
• Microsoft Windows and Linux Operating System Fundamentals
• MS-SQL Database Engines
• Programming in C++ language and Java Script
• Network Devices-Routing and Switching Essentials
• Programmable Logic Controllers
• Relay logic
• Electric motors and associated control devices
• Good organization skills
• Valid driver’s license/ abstract to be provided
• Good written and oral communication skills

WPS prefers candidates with at least three (3) years field experience working in a role that requires similar skills and knowledge; preferably working in a related industry, e.g. Security Alarm Systems, Building Control Systems, Video Camera Systems.

Hours

08:00 – 17:00, 1 hour for lunch, and two 15 minute breaks

What we offer

WPS offers a competitive group health plan package and a deferred profit-sharing investment plan.

About WPS

WPS is an industry leading provider of automated parking system technology that delivers seamless customer journeys for parking facility users, while providing parking facility operators with the tools needed for to optimize utilization of parking assets and to maximize revenue collection.

Our mission is to provide customers with intelligent, reliable, innovative, and future-ready parking access and revenue control systems. Our vision is that the WPS cloud-based parking system platform will continue to evolve as an interoperable component of the intelligent transportation, mobility, and smart city ecosystem.

WPS Canada works in partnership with our network of regional service partners to provide support services for our ever-expanding base of parking system users; which incorporates regional service partners and system end-users- encompassing a broad spectrum of governmental, institutional, and commercial sector customers.

WPS Canada is part of the WPS Group, with International Headquarters in The Netherlands, and business units operating throughout Europe and the U.S. WPS is owned by CERTINA GROUP, a family-run industrial holding company with annual revenue of over 750 Million Euro, and more than 3000 employees. Over the past 25 years, CERTINA GROUP has invested in companies that adhere to the principles of sustainability, and corporate responsibility. CERTINA GROUP companies create long-term value for its employees, customers and society. Some companies have been part of the CERTINA GROUP portfolio for over 20 years.